Provider Services Coordinator-LTC

Company name: Philadelphia Corporation for Aging

Title of position: PROVIDER SERVICES COORDINATOR – LONG TERM CARE

Position type: Full Time

Pay range: Internal Promotion

Department: Long – Term Care Options (LTCO)

THE ORGANIZATION

A private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA) is a large agency that is part of the Area Agency on Aging (AAA) nationwide network. Founded as a result of the federal Older Americans Act, the AAAs are mandated to “facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers.” PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination.

The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity.

Benefits:

• Medical, prescription drug, vision, and dental coverage
• Flexible spending plan (health and dependent care)
• EAP, life insurance, short- and long-term disability insurance
• Pre-tax commuting, and parking benefits
• 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
• Annual paid time off includes 13 holidays, 10 sick days, 2 personal days, and vacation depending on tenure.

DEFINITION: The Provider Services Coordinator is responsible for ordering and managing services for all Home and Community-Based Services (HCBS) care plans under the OPTIONS, Older Adult Protective Services, and other PCA programs. This includes contacting in-home care providers, entering services into care plans, and coordinating service orders through approved vendors and contractors, in accordance with Pennsylvania Department of Aging (PDA) mandates. Performance is monitored by the Aging Care Manager and Supervisor through regular conferences and system reports.

QUALIFICATIONS:

Education and Experience:

• Associate’s degree (preferably in Gerontology or a related field) and at least 2 years of experience in a human services agency, or equivalent combination of education and experience.
• Minimum 1–2 years of experience coordinating services or working with provider networks in a social services or healthcare setting.
• Experience managing and tracking vendors and/or consumers in a data system.
• Familiarity with state or county-level aging services programs is preferred.

Professional Characteristics:

• Ability to work independently, take initiative, and manage projects with minimal supervision.
• Strong critical thinking skills and ability to identify and discuss operational issues with the OPTIONS Director.
• Technological proficiency, including comfort with databases, enterprise systems, and emerging tools; ability to learn and adapt quickly.
• High energy and ability to manage multiple tasks simultaneously.
• Strong interpersonal and communication skills.
• Organized and detail-oriented.
• Flexible and adaptable to changing needs

Additional Requirements:

• Pre-employment physical.
• Drug testing.

DUTIES AND FUNCTIONS:

• Coordinate initial and ongoing service requests from Care Managers for consumers eligible for OPTIONS services.
• Collaborate with PCA departments to support provider relations, including annual provider meetings and resolving care plan or billing discrepancies.
• Partner with Business Administration to plan and execute the annual provider meeting.
• Serve as liaison to providers for initiating and updating care plan services in both agency and state data systems.
• Maintain clear communication with Care Managers regarding service changes, interruptions, or restarts.
• Contact providers selected by consumers to confirm availability and schedule services; follow up to ensure referral acceptance and service initiation.
• Complete all required documentation and data entry, including care plan updates and service orders.
• Notify assigned Care Managers once services are arranged and confirmed.
• Contribute to a positive and collaborative team culture.
• Perform other duties as assigned.

PERFORMANCE EXPECTATIONS:

• Adhere to PDA data requirements for care plan entries.
• Ensure timely, accurate, and complete documentation and data entry.
• Build and maintain professional rapport with consumers, caregivers, providers, and PCA staff.
• Support delivery of high-quality services to consumers.

STAKEHOLDERS:

• OPTIONS and Protective Services consumers
• OPTIONS providers
• PCA staff

Band: PCANEP - 4

For information on Philadelphia Corporation for Aging, including more information on our company culture, visit our website at https://www.pcacares.org/

All applicants will receive an acknowledgement that their application has been. Those candidates selected for further consideration will be contacted.

Philadelphia Corporation for Aging is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.