What are the responsibilities and job description for the Customer Enrollment Assistant-B2B position at Philadelphia 5G LLC?
Join our team in the Philadelphia region as a B2B Customer Enrollment Assistant, where you will activate and integrate new clients into the Arcadia platform. The B2B Customer Enrollment Assistant’s work will directly contribute to the client retention strategy, outreach, and support the operational goals of our sales consulting practice.
As a B2B Customer Enrollment Assistant, you will be the specialist converting new client outreach into active Arcadia accounts. Through our professional training curriculum, the B2B Customer Enrollment Assistant will learn to navigate the enrollment landscape, maintain meticulous records, and provide expert guidance, ensuring a superior onboarding experience that reflects our commitment to clean energy.
Role Requirements for a B2B Customer Enrollment Assistant
- Coordinate outreach across clean energy service tiers, ensuring documentation, activation steps, and provisioning are completed accurately and on time.
- Maintain CRM accuracy by updating records, tracking milestones, and monitoring pipeline movement, supporting territory visibility and operational efficiency.
- Resolve service issues through internal collaboration and structured escalation, keeping activation progress on track and enhancing client satisfaction.
- Analyze territory metrics to refine B2B Customer Enrollment Assistant outreach strategies, increase activation speed, and contribute to retention and engagement goals.
- Drive post-enrollment engagement by reinforcing product value, identifying upsell opportunities, and supporting long-term customer success.
- Support outreach reporting by compiling performance data, maintaining documentation logs, and contributing to B2B Customer Enrollment Assistant insights and optimization.
What’s in it for Our B2B Customer Enrollment Assistant
- Hands-on B2B Customer Enrollment Assistant training in CRM tools, campaign systems, and outreach workflows, all aligned with Arcadia’s clean energy platform.
- Built-in growth paths into client services, operations, or campaign strategy, with opportunities to expand your impact.
- Collaborative, data-driven team culture that values accuracy, transparency, and real results across every territory.
- Performance-focused environment that rewards initiative and smart execution, opening doors for internal advancement.
Qualities That Set You Apart as a B2B Customer Enrollment Assistant
- High school diploma or GED required; coursework in business or communications preferred to support onboarding and campaign execution.
- Experience in customer success, service coordination, or outreach, ideally in clean energy, telecom, or subscription-based services.
- CRM proficient, with a focus on maintaining clean, actionable data for tracking accounts, metrics, and activation progress.
- Detail-oriented and organized, able to manage multiple onboarding workflows with speed and accuracy.
- Collaborative and proactive, working with outreach teams to meet campaign goals and ensure service delivery benchmarks.
Job Type: Full-time
Pay: $3,800.00 - $5,200.00 per month
Benefits:
- Professional development assistance
Work Location: In person
Salary : $3,800 - $5,200
