What are the responsibilities and job description for the Client Support Associate position at Philadelphia 5G LLC?
Are you someone who can make people feel comfortable, valued, and supported from the very first conversation? We’re looking for a Client Support Associate who understands that great customer experiences are built on genuine human connection.
As a Client Support Associate, you’ll serve as a trusted point of contact for local residents, helping them better understand their energy options through clear, friendly, and professional conversations. You’ll answer questions, identify customer needs, explain available options, and make sure each interaction leaves a positive impression.
Our Client Support Associate team is focused on creating meaningful customer experiences through thoughtful communication, strategic engagement, and a commitment to service. As a Client Support Associate, you’ll develop valuable skills in customer engagement, communication, problem-solving, and relationship building while contributing to overall team success.
What a Client Support Associate Will Do
- Represent energy services through professional, face-to-face customer interactions.
- Educate local residents about available utility and cost-saving options.
- Provide friendly, customer-focused support that builds trust and awareness.
- Ask thoughtful questions to understand customer needs and recommend appropriate solutions.
- Explain energy concepts and service options in a simple, easy-to-understand way.
- Build positive customer relationships through personalized communication.
- Address customer questions and concerns professionally and confidently.
- Maintain accurate customer information to support a smooth enrollment and account process.
- Work collaboratively with other Client Support Associates to achieve customer service and performance goals.
What a Client Support Associate Should Possess
- A genuine interest in helping people and creating positive customer experiences.
- Strong verbal communication skills and a friendly, professional approach.
- The ability to quickly build rapport with people from diverse backgrounds.
- A positive, energetic attitude in a fast-paced, customer-facing environment.
- Strong listening skills and the ability to adapt communication based on customer needs.
- A team-oriented mindset with a willingness to learn and contribute.
- Confidence in starting conversations and engaging with new customers.
- Strong organization, professionalism, and attention to detail.
No previous experience is required for this entry-level Client Support Associate opportunity. We value individuals who are motivated to learn, communicate effectively, and grow within a customer-focused environment.
Pay: $4,000.00 - $5,500.00 per month
Work Location: On the road
Salary : $4,000 - $5,500