What are the responsibilities and job description for the Automotive Service Advisor position at Phil Long Ford of Motor City?
Your Next Gear
As an Automotive Service Advisor, you’re the high-energy link between customers and the service team—translating concerns into clear repair plans and keeping every visit moving fast and smooth. You’ll build accurate repair orders, provide transparent estimates, secure approvals for additional work, and keep customers informed on timing and costs while protecting top satisfaction scores.
Key responsibilities include coordinating appointments, documenting concerns for technicians, reviewing completed work for accuracy/authorization, helping resolve complaints, supporting service marketing efforts, and ensuring vehicles/keys are handled correctly.
Required qualifications/skills:
- High School Diploma
- 2–4 years of related experience preferred
- Strong communication, basic math, and practical problem-solving skills
- Ability to read/write routine reports and speak confidently with customers
- CDK experience is a plus
Ready to turn great service into great earnings? Apply today for this Automotive Service Advisor opportunity.
Rewards That Roll
- Medical, Dental, and Vision coverage
- 401(k)
- Life Insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Competitive salary based on commission and bonuses ($45,000–$150,000)
- Paid Time Off
- Employee Discounts
Full-Throttle Flow
Your morning kicks off by welcoming a steady stream of drivers and setting the tone with confidence and clarity. You’ll move between the drive and your desk—checking service history, confirming details with a quick walk-around or ride-along when needed, and lining up a “promised time” that keeps expectations sharp. Throughout the day, you’ll monitor progress, make the key phone calls when plans shift, and keep paperwork tight so every approval, update, and closing explanation lands clean. By late afternoon, you’re wrapping up final conversations, ensuring vehicles are staged correctly, and sending customers back on the road feeling taken care of—because momentum matters for an Automotive Service Advisor.
Salary : $45,000 - $150,000