Sales Support Coordinator

Sales Support Coordinator

(Custom Apparel & Promotional Products Solutions)

Do you love turning ideas into reality? Do you get a weird amount of satisfaction from staying organized, keeping others on track, and making customers feel like VIPs? If so — you might be our next Sales Support Coordinator!

In this role, you’ll be the behind-the-scenes hero supporting our Custom Apparel and Promotional Products Solutions (think: hats, shirts, koozies, blankets, jackets, tumblers, promo goodies — basically all the fun stuff). You’ll be the go-to detail guru, the person who can juggle lots of incoming tasks without breaking a sweat, and the steady hand that keeps projects moving in a fast-paced environment.

You’ll help create exceptional customer experiences, fuel sales growth, and make the entire process run smoothly from first inquiry to final delivery. If you love multitasking, staying organized, and being “the person who just gets things done,” this is your kind of role.

Primary Responsibilities

Be a sales-side powerhouse:

• Partner with our sales team to help grow accounts and hit targets
• Understand customer needs and spot sales opportunities before they even ask
• Build real relationships with customers over the phone — the kind where they ask for you by name

Own the customer experience:

• Manage customer accounts from start to finish: quoting, invoicing, order entry, updates, and everything in between
• Keep webstore accounts fresh — follow up seasonally and send creative quarterly suggestions for new products
• Suggest ideas and promotions that wow customers and keep them coming back
• Jump in to resolve issues or complaints with a calm, solutions-first mindset

Stay ahead of the details (your specialty):

• Juggle multiple requests at once while keeping accuracy and timelines on point
• Review pending orders, track requests, and ensure no detail slips through the cracks
• Navigate a fast workflow with steady communication and next-step follow-through
• Maintain clean, accurate records of all activities in our CRM and other systems

Keep things running smoothly:

• Notify customers and/or sales reps when orders are ready for pickup or delivery
• Take payments via phone, email, or in person
• Answer customer calls and route them appropriately
• Provide basic knowledge of our products, services, programs, and promotional offerings
• Support the office with general customer service and admin tasks as needed

Qualifications

Skills & Qualifications

• You’re energized by helping others succeed — supporting the sales team and making customers happy is your jam.
• Detail-oriented to your core — nothing slips past you, and you take pride in accuracy.
• A true task-master — you can manage a lot of incoming requests, juggle multiple priorities, and keep everything moving without dropping balls.
• You thrive in a fast-paced environment — high volume, quick turnarounds, shifting needs… you’re built for it.
• You communicate like a pro — friendly, clear, polished, and yes… your emails don’t need spellcheck.
• Organization is your superpower — you naturally create structure, systems, and order.
• Customer service comes naturally to you — you’re patient, personable, and great at building rapport.
• You’re tech-comfortable — especially with Microsoft Office (Word, Excel, Outlook).
• You’re confident working independently but also value teamwork and collaboration.

Requirements

• High school diploma or GED required; additional education is a plus
• 2 years of experience in customer service, account management, sales support, or a related high-volume support role
• Ability to handle a fast workflow and respond quickly to incoming tasks and customer needs

Work Environment

• Expect long periods of sitting while working at a computer
• Some standing, walking, and bending throughout the day
• Occasional lifting of up to 25 lbs (samples, boxes, and other fun promo stuff)