Manager, Creative Operations

PHD is a global communications planning and media buying agency network delivering smart strategic thinking and creative innovation for the world’s leading brands. Brilliant media thinking is in our DNA. A culture of thought-leadership, creativity and innovation has seen us grow from a challenger agency in the UK, to a global leader with over 6,000 employees in over 100 offices worldwide. We combine the latest industry insight with the best creative minds to produce planning innovation and create award-winning work for some of the world’s largest advertisers. Finding a better way is our ethos and sums up how we approach everything – from a new client brief to the way we work.

Overview

As a Manager, Creative Operations, you will play a key role in working with internal media activation and operations teams and external stakeholders to manage the creative asset workflow associated with digital media campaigns. This role’s primary focus and responsibility is the management of asset delivery, including production timelines and technical specifications, and routing of digital display, video, and other creative assets between the client, internal teams, creative agencies, and media partners. The Manager, Creative Operations also plays a vital role with the media team to illustrate the media plan and assists in presenting plans to the client.

Responsibilities

• Leading client communications for creative asset management team and deliverables
• Overseeing creative kick-off calls with internal and external stakeholders
• Creating and managing spec sheets in collaboration with media teams
• Providing clear daily communication related to status and next steps for all pending, complete, or at-risk items
• Managing campaign asset development, including production timelines and routing of assets between client, creative agencies, and media partner
• Performing initial QA of delivered creative assets to confirm that all expected items have been received and meet basic spec requirements (such as file type, file size, and clip length)
• Communicating with operations team to ensure creative assets are trafficked and set live correctly and on time
• Supporting client creative asset delivery process
  
  

Qualifications

• Relevant post-secondary education, training, or equivalent experience.
• 3 years of experience working at a creative or digital media agency
• Experience managing deliverables and timelines across internal and external teams
• Foundational knowledge of digital media creative and technical specs
• Ability to manage team members overseeing multiple campaigns simultaneously—strong project management (time management, organization, and prioritization) skills are a must
• Excellent interpersonal skills, with the ability to communicate (verbal and written) effectively and efficiently across disciplines with colleagues, clients, and partners at all levels
• Knowledge and skills typically acquired through the completion of undergraduate studies in advertising, marketing, or a related field
  
  

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.

Compensation Range

$50,000—$95,000 USD

This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.

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