What are the responsibilities and job description for the Collections Specialist position at Phaxis?
MULTIPLE OPENINGS! APPLY NOW FOR CONSIDERATION!
We are seeking a motivated and detail-oriented Collections Agent to support recovery efforts across third-party accounts, including credit cards, student loans, and commercial collections. This individual will be responsible for managing a portfolio of accounts, driving timely payments, and maintaining strong communication with clients while meeting performance goals.
Key Responsibilities:
- Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection efforts
- Contact debtors via phone, email, and fax to discuss account status and secure payment
- Negotiate payment plans, settlements, and payoff deadlines in alignment with company policies
- Process requests for authorization hold removals and ensure timely follow-up
- Utilize skip tracing techniques to locate hard-to-reach individuals
- Investigate and resolve billing discrepancies, disputes, and client concerns
- Monitor aging reports to ensure timely collection and accurate account status updates
- Maintain detailed and accurate records of all collection activities and communications
- Build professional, trust-based relationships with clients to encourage repayment and prevent future delinquencies
- Overcome objections and provide solutions to facilitate payment, including suggesting alternative payment options
Qualifications:
- Experience in third-party collections (credit card, student loan, or commercial collections preferred)
- Strong negotiation and problem-solving skills with the ability to handle objections effectively
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, metrics-driven environment and meet monthly performance goals
- High level of professionalism and ability to remain calm under pressure
- Strong attention to detail and organizational skills
- Experience with skip tracing tools and techniques
- Ability to assess financial situations and determine appropriate repayment solutions
- Proven track record of meeting or exceeding collection targets
Salary : $17 - $19