What are the responsibilities and job description for the Application Support Engineer (Trading Systems) position at Phaxis?
Salary is 120k to 130k bonus
2 days remote and 3 days onsite Key Responsibilities
- Serve as the primary point of contact for supporting trading applications used by internal teams and clients
- Troubleshoot and resolve issues impacting order flow, trade execution, and system performance
- Respond to high-priority incidents with urgency, ensuring proper escalation when needed
- Communicate updates to users regarding outages, releases, and ongoing system changes
- Maintain and update support documentation, including procedures and operational runbooks
- Perform daily system checks to ensure platform stability and readiness for trading activity
- Collaborate with global teams to provide continuous support coverage and assist with testing, deployments, and upgrades
- Application support experience within financial services or trading environments
- Strong working knowledge of Linux systems and command-line tools
- Hands-on experience with the FIX protocol and electronic trading systems
- Understanding of futures, options, and listed derivatives markets
- Experience with scripting or automation to improve support efficiency
- Proficiency with databases such as MSSQL, Oracle, or Sybase, including complex query writing
- Ability to diagnose networking and infrastructure issues, including routing and firewall-related problems
Salary : $120,000 - $130,000