What are the responsibilities and job description for the IT Help Desk Specialist position at Phaxis - Technology?
3 months contract
ONSITE NYC
- Monitor Jira Ticket Queue for incoming tickets to meet SLA's for response and assignment.
- Acknowledge and triage, working with escalation team as needed
- Basic Q&A on any tickets missing key info. Access will be granted to certain admin tools for PW resets and account unlocks.
- Initial troubleshoot where possible on Laptops, desk setups (monitors / docks), mobile phone questions and software systems.
- Possibly some inventory duties.
- Prior Helpdesk / support experience preferred. Alternatively, a relevant field of studies (IT) and internships.
- Other duties as needed.
- Environment is Hybrid Active Directory. (On-Prem / Azure / Office 365), MS Surface laptops. Some Macbooks. OneLogin MFA. Cisco VPN. Slack. Teams.