What are the responsibilities and job description for the IT Help Desk Specialist position at JHT Incorporated?
As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs with solutions in Digital Transformation, Advanced Engineering, Physical Sciences Research, Platform Lifecycle Support, and Technical Services. Since our establishment, we have demonstrated and perfected our ability to manage the customer's needs, no matter how complex - offering exceptional service and the Precise solution.
We are currently seeking an IT Help Desk Specialist to support our NSWC customer in Crane, Indiana. The ideal candidate will be able to perform the following duties, as well as possess the following education and experience. The selected applicant will be responsible for:
Duties:
- Effective use of Help Desk tracking and ticketing system(s).
- Effective verbal and written communication.
- Maintaining professional relationships with all customers and clients in a very busy call center environment.
- Providing technical support by responding to and resolving end-user programs.
- Installation and configuration of new workstations, peripheral equipment, and software.
- Documenting internal procedures.
- Assisting with onboarding of new users.
Desired Education:
- Bachelor's degree in Electrical/Electronic/Computer Engineering, Computer Science or Information Systems.
- DoD 8570 IAT Level 2 Certification (Security CE) is required.
Desired Experience:
- 1-3 years of Systems Administration and/or IT Help Desk Experience.
- The selected applicant must have the ability to work independently and part of a team in researching data and developing analytical techniques and methodologies.
Must be able to obtain and maintain a Secret security clearance. Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
Precise Systems is dedicated to a shared vision and core values of Integrity, Respect, and Responsibility, which foster innovation and drive our continued success in the global marketplace. Precise Systems and its subsidiaries are Equal Opportunity /Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any legally protected status under federal, state, or local law. Visit www.GoPrecise.com for a listing of current openings and our comprehensive, employee friendly benefits summary. Precise Systems participates in E-Verify.