What are the responsibilities and job description for the Seasonal Resident Coordinator (Property Management - NPA) position at Phase Housing Management LLC?
We are seeking a detail-oriented Resident Coordinator (Seasonal) with a strong focus on delinquency management and collections for a community in Bossier City, LA . This role supports the Property Manager in financial operations, resident accounts, and ensuring consistent enforcement of rent policies and procedures.
Responsibilities
- Manage rent collections, including posting payments, monitoring delinquency, and enforcing collection policies
- Perform heavy collections efforts, including late notices, follow-ups, payment plans, and documentation
- Coordinate and process evictions in compliance with company policy and local regulations
- Maintain accurate resident ledgers and financial records
- Assist with monthly reporting, variances, and financial tracking
- Respond to resident inquiries related to balances, charges, and payment arrangements
- Support lease renewals and ensure proper documentation is completed
- Ensure compliance with Fair Housing and (if applicable) LIHTC/affordable housing guidelines
- Assist the Property Manager with daily operations and office management
- Utilize property management software (e.g., RealPage) for accounting, reporting, and resident tracking
- Provide backup support for leasing activities as needed
Requirements
- Prior experience as an Seasonal Resident Coordinator or in property management required
- Strong background in collections, delinquency management, and resident accounting
- Knowledge of eviction processes and legal compliance
- Experience with LIHTC or affordable housing programs is a plus
- Strong attention to detail and organizational skills
- Ability to handle difficult conversations and enforce policies professionally
- Proficiency in property management software (RealPage or similar)
- Solid understanding of Fair Housing regulations
- Strong problem-solving and conflict resolution skills
- Knowledge of fair housing guidelines
If you are ready for a company to invest in you, please apply today.
We are an equal opportunity employer!
Job Type: Full-time
Pay: $14.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Property management: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $14 - $20