What are the responsibilities and job description for the Customer Service Representative (Paint Specialist) position at PGW New Branding?
Essential Job Duties:
• Assist with customer paint orders, look up formulas, and mix the paint based on the formula.
• Handle phone and emails from customers pertaining to price quotes
• Call center functions to provide quality customer service
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory, which may include, data entry,
cancellations, credits, invoicing, and/or customer service inquiries.
• Generate sales/buys from online leads
• May require an understanding of eBay and eCommerce sites
• Assume other duties as assigned.
Basic Qualifications
Education & Experience:
• High school degree or equivalent.
Preferred Qualifications:
• Call Center Customer service experience
• Bi-Lingual, English & Spanish.
• 2 years of college.
Knowledge/Skills/Abilities:
• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.
Essential Physical Demands/Work Environment:
• Work is primarily sedentary: must be able to sit for extended periods of time and use a
computer, keyboard, and mouse frequently.
• The employee must occasionally lift and/or move up to 50 pounds.
Benefits and Compensation:
• Comprehensive health, dental, vision, and disability coverage options.
• Employer-provided life insurance and long-term disability benefits.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Parental leave and support continuing education.