What are the responsibilities and job description for the Membership Representative position at PGA of America?
Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.
The Membership Representative promptly and courteously answers incoming calls, emails, Intercom inquiries, and efficiently fulfills membership transactions on behalf of PGA of America Members, Associates, and Affiliates. The Membership Representative ensures the accurate processing of all membership-related transactions and projects while offering support to PGA team members in the field.
RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):
Member Success Communications
Answer approximately 30 calls per day to support Members, Associates, Affiliates and Prospectives with inquiries, questions, or transactional needs
Respond to online inquiries via Intercom daily in a timely and professional manner
Offer basic technology support for Member-facing PGA systems
Make outbound calls as needed or requested by department leadership
Membership Processes
Manage Member, Associate, and facility profiles and data within membership systems
Review, process, and support membership and application workflows, including new applications, background checks, reinstatements, suspensions, terminations, resignations, and re-elections.
Coordinate registrations and audit results for PGA/PGM events, including seminars and Playing Ability Tests (PATs), and oversee related exception processing
Review and process Professional Development Requirement (PDR) submissions, change forms, and Recognized Facility Forms
Generate and fulfill membership dues invoices and identification card requests
Complete and process forms for deceased members and associates in collaboration with insurance providers
Inclusion Statement
Contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
Shared Values Statement
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.
Supervision
No supervisory responsibility.
Financial Responsibility
No budgetary responsibility.
Education And Experience
High School Diploma or equivalent.
Two years related experience and/or training in administrative function and/or office management. Prior data entry and customer service experience required.
Skills, Knowledge, And Abilities
Must have knowledge of phone etiquette and customer service. Ability to create relationships with internal and external customers. Ability to plan, be organized utilizing attention to detail. Knowledge of Google Workspace (and other technology). Basic fluency in artificial intelligence (AI) tools and concepts. This includes using AI to enhance business operations and drive innovation, enabling us to better serve our Members and stakeholders.
Ability to travel up to 5%
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.
The Membership Representative promptly and courteously answers incoming calls, emails, Intercom inquiries, and efficiently fulfills membership transactions on behalf of PGA of America Members, Associates, and Affiliates. The Membership Representative ensures the accurate processing of all membership-related transactions and projects while offering support to PGA team members in the field.
RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):
Member Success Communications
Answer approximately 30 calls per day to support Members, Associates, Affiliates and Prospectives with inquiries, questions, or transactional needs
Respond to online inquiries via Intercom daily in a timely and professional manner
Offer basic technology support for Member-facing PGA systems
Make outbound calls as needed or requested by department leadership
Membership Processes
Manage Member, Associate, and facility profiles and data within membership systems
Review, process, and support membership and application workflows, including new applications, background checks, reinstatements, suspensions, terminations, resignations, and re-elections.
Coordinate registrations and audit results for PGA/PGM events, including seminars and Playing Ability Tests (PATs), and oversee related exception processing
Review and process Professional Development Requirement (PDR) submissions, change forms, and Recognized Facility Forms
Generate and fulfill membership dues invoices and identification card requests
Complete and process forms for deceased members and associates in collaboration with insurance providers
Inclusion Statement
Contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
Shared Values Statement
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.
Supervision
No supervisory responsibility.
Financial Responsibility
No budgetary responsibility.
Education And Experience
High School Diploma or equivalent.
Two years related experience and/or training in administrative function and/or office management. Prior data entry and customer service experience required.
Skills, Knowledge, And Abilities
Must have knowledge of phone etiquette and customer service. Ability to create relationships with internal and external customers. Ability to plan, be organized utilizing attention to detail. Knowledge of Google Workspace (and other technology). Basic fluency in artificial intelligence (AI) tools and concepts. This includes using AI to enhance business operations and drive innovation, enabling us to better serve our Members and stakeholders.
Ability to travel up to 5%
This position is not eligible for immigration sponsorship.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.