Print Production Associate

Primary resource for advice on all document production needs of the Client (handouts, marketing collateral, badges, signage, event materials, outsourced materials) for both in-house printing and offset printing. Be the main focal point between the client and the in-house production team. Project manage all aspects of customer orders and ensure task are completed as scheduled. Aid customer with online web submission tool.

Essential Job Functions:

• Primary point of contact for client through phone, email and face to face communication
• Must be able to work well with in-house team and communicate customer changes as they happen and follow process to update ticket and database information
• Process incoming orders, gather customer requirements, provide solutions and advice on better suited print options, and up-sale services
• Provide project management on large print orders that may have multiple pieces coming from different vendors.
• Work with client and vendors to find the best pricing options
• Require the ability to deliver to deadlines effectively
• Demonstrate ability to manage multiple tasks in fast paced environment. Ability to demonstrate creativity & strong negotiation skills. Ability to demonstrate organizational skills
• Will setup jobs using multiple graphic tools such as Xerox Workflow Scan and Adobe
• Will run large production equipment such as the Xerox Color Press 1000
• Assist in finishing customer jobs by applying different types of binding, hole punching and lamination
• Will run large format equipment to make posters
• Willing to train and operate Roland & Hewlett Packard wide format printers.
• Trim and Mount Posters
• Prepare shipping labels and packages for shipping

Qualifications/Skills:

· Excellent organization, communication (verbal & written), interpersonal skills.

· Must have strong computer skills, especially with Microsoft Office

· Ability to prioritize multiple priorities

· Ability to interact with internal team and Client

· Problem resolution and negotiation skills to ensure customer order requirements are met

· Perform duties with minimum supervision

· Previous Print Experience and Graphic Design Experience are preferred.

· Ability to lift up to 50lbs.

· Occasional driving may be required

· Flexibility in work hours and workdays

· Ability to clear pre-employment drug screening and background check

Education & Experience:

· High School diploma or Equivalent is required

· Previous or current Customer Service Experience

· Print Background and Graphic Design Experience desired

Job Types: Full-time, Contract

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees/customers are required follow CDC guidelines and frequently disinfect common areas.

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location