What are the responsibilities and job description for the Customer Site Print Production Lead position at Copiers Northwest Inc?
About Us
Copiers Northwest is a premier, nationally recognized provider of office technology products and services. CNW helps manage change, streamline workflow, and control document-related expenses by providing programs that go beyond copiers. As a locally owned independent company, CNW has the flexibility to customize acquisition and service programs, tailored to boost efficiency and meet the diverse needs of customers.
Job Summary
The FM Print Site Lead ensures efficient print shop operations and exceptional service delivery at the client site. This role oversees print production from design concept to delivery, manages a team of staff and student employees, maintains vendor and stakeholder relationships, and upholds the client’s brand standards.
Key Responsibilities
- Cultivate positive client, vendor, and team relationships
- Lead daily print shop and mailroom operations (printing, binding, finishing, wide format, mailings, etc.)
- Serve as the print production expert—advising on media, processes, and best practices
- Ensure quality control at all production stages
- Train and supervise staff and student employees on production processes, print, and software
- Collaborate closely with Marketing and Communications to ensure all print materials align with brand and marketing guidelines
- Keep accurate records and supplies inventory, and update procedure documentation
- Provide an inviting environment for customers by maintaining a clean and welcoming office space
- Ensure compliance with all company policies, procedures, and safety protocols
- Perform additional duties as assigned
The preceding is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties, skills and working conditions required of personnel so classified.
Qualifications
- Associate’s degree in Graphic Design or related field
- 3-5 years of experience in print, mail, and production
- Proficiency in Adobe Creative Suite, MS Office, and print software
- Strong interpersonal communication skills with a focus on customer service
- Capable of making independent decisions and exercising sound judgment in daily tasks
- Comfortable lifting and carrying up to 50 lbs and operating standard office/print equipment
- Must have reliable transportation and meet minimum insurance requirements
Benefits Package
- Medical, Dental & Vision Insurance
- 401K with employer match
- Paid vacation flexible PTO
- Paid time off on company-recognized holidays
- Complimentary life insurance policy
- Employee Assistance program
- FSA & HSA available
Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Copiers Northwest is an Equal Opportunity Employer
Salary : $24 - $25
