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Job Description: Job Summary: The incumbent of this position is responsible for conducting assessments/screening to determine resources needs such as insurance options, transportation and other community resources. Essential Job Functions: Meet with existing clients to encourage utilization of services. Develops and maintains community partners to assist clients in obtaining insurance, primary and specialty medical care, transportation, medications, etc. Provides case management services for individual clients as needed. Assist eligible clients with enrollment in Medicaid or appropriate insurance plan. Assist clients in obtaining community based primary medical care. Tracks and monitors all referrals to primary and specialty care providers. Attempts to locate and re-engage those clients who have not maintained medical treatment. Models a standard of behavior that is at all times consistent with agency expectations and program philosophy as described in the policy and procedures manual. Other duties as assigned by the Clinical Supervisor, Program Director, Vice President, or Executive Team member. Knowledge, Skills, and Abilities: Knowledge of case management and rehabilitation methods, principles and techniques as they relate to mental health and/or substance use disorders. Knowledge of the problems encountered by persons with mental illness and/or substance abuse disorders and how to access the various community resources available. Knowledge of the methods and modalities as well as the legal requirements and court procedures related to treating mental illnesses and substance use disorders. Some knowledge of supervisory and training techniques and practices used in a substance use disorders/mental health setting. Aptitude to evaluate services within assigned program and give input. Capable of communicating ideas clearly and effectively verbally and in writing to produce clear and concise reports. Experience and Education Qualifications: Graduate of an accredited college or university with a Bachelor’s Degree in social work, counseling, psychology, psychiatric nursing, or a closely related field; OR Has at least four years of relevant, qualifying full-time experience in human service delivery and demonstrates skills in developing positive and productive client relationships and the ability to negotiate complex service systems to obtain needed services and resources for clients; AND A combination of education and relevant, qualifying full-time experience. Experience may be substituted on the basis of one year for each year of education; AND Demonstrated basic computer skills including familiarity with Microsoft Word and Excel programs desirable. Supervisory Requirements: None Employment Requirements: Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check. Completion of New Hire Orientation at the beginning of employment. All training requirements including Relias at the beginning of employment and annually thereafter. Current driver’s license, acceptable driving record and current auto insurance. All training requirements including Relias Learning within two (2) weeks of employment and annually thereafter. All community support staff in Missouri shall successfully complete DMH Community Support 101 Training within 30 days of hire. Obtain trainings to assist in professional development meeting 36 hours every 2 years. First Aid certification within three (3) months of beginning employment and upon renewal date. Obtain CPR certification within three (3) months of beginning employment and upon renewal date. Medication Training upon hire and annually thereafter. Behavioral Management training completed within thirty (30) days of employment or first available class after start date: CPI for Residential programs Peaceful Intervention or Verbal De-escalation for Outpatient programs Completion of “Billing Requirements” within 30 Days of employment. Achievement of thirty-six (36) hour training requirements within 2 year period in accordance with 9 CSR 10-7.110 E 1. Growth and Development form (CPRC only) within thirty (30) days of employment. Privileging and Credentialing form (CPRC only) within thirty (30) days of employment. Extensive knowledge of the policies, procedures, and regulations of the program to which the associate is assigned. Valid Driver’s license in state of Residency. Physical Requirements: ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Preferred Family Health Care is a Smoke and Tobacco Free Workplace. About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k employees