What are the responsibilities and job description for the Service Desk Specialist position at Peyton Resource Group?
We are seeking an experienced Service Desk Specialist to provide advanced technical and operational support for internal teams and external users within a fast-paced credit union environment. This role plays a critical part in ensuring seamless technology operations, supporting employees with systems, applications, and processes, and driving efficient issue resolution.
Key Responsibilities
- Provide technical and operational support to internal staff and external users, resolving issues related to systems, applications, and processes
- Serve as an escalation resource for Service Desk Specialist I, assisting with complex questions and troubleshooting
- Document, track, and manage service desk tickets, ensuring timely resolution and clear communication
- Independently assess issues and determine appropriate resolution paths (e.g., break-fix, training, system enhancement, or network support)
- Coordinate with cross-functional teams to ensure efficient and accurate issue resolution
- Support employees with product knowledge, member service processes, balancing, and system usage
- Participate in projects and system initiatives, representing end-user needs and providing recommendations to improve processes and efficiency
Required Qualifications
- High school diploma or equivalent
- 5 years of experience in one of the following:
- Branch automation / LAN environments, or
- Basic knowledge of operating systems and technical support tools
- Strong analytical, problem-solving, and organizational skills
- Excellent written and verbal communication skills
Position is onsite in San Antonio and candidates must live in the San Antonio area. Relocation is not offered and no C2C please.