Accounting Support Specialist

Key Responsibilities

• Create, schedule, review, update, and close service or project tickets and work orders.
• Review daily employee time records entered in the company CRM for accuracy and completeness.
• Compare time entries against GPS information and job details to identify discrepancies.
• Review customer-facing job descriptions, lunch breaks, arrival times, and billable-work details.
• Follow up with field employees, operations staff, and internal team members to resolve missing or inaccurate information.
• Verify hours, job codes, time records, and supporting documentation for payroll review.
• Support timekeeping validation only; this position is not responsible for running payroll.
• Ensure completed tickets contain all required information before billing.
• Prepare and process customer invoices accurately and on time.
• Assist with service-based and project-based invoicing.
• Support accounts receivable activities, including invoice questions, account balances, and customer follow-up.
• Coordinate with accounting, payroll, operations, and field teams to resolve billing and timekeeping discrepancies.
• Assist with accounts payable responsibilities as the role grows.
• Maintain accurate electronic and paper records.
• Support scheduling and other operational administrative functions as needed.
• Help improve accounting and operational processes.

Required Skills and Qualifications

• High school diploma or equivalent.
• General accounting knowledge with a working understanding of accounts receivable.
• Previous experience in accounting support, billing, invoicing, accounts receivable, payroll or timekeeping review, dispatching, or administrative operations preferred.
• Strong attention to detail and accuracy.
• Highly organized, thorough, and process-oriented.
• Ability to work independently with limited day-to-day supervision while knowing when to ask for guidance.
• Strong judgment, common sense, follow-through, and problem-solving ability.
• Comfortable communicating professionally with customers and internal employees.
• Ability to manage multiple priorities and meet daily and weekly deadlines.
• Strong written and verbal communication skills.
• Ability to work effectively in a collaborative, team-focused environment.

Strongly Preferred Skills

• Accounting coursework or an associate degree in accounting, business administration, finance, or a related field.
• Experience with service-based or project-based invoicing.
• Experience reviewing employee timekeeping records.
• Experience with work orders, job costing, dispatching, or field-service operations.
• QuickBooks experience.
• Experience with ConnectWise Manage or another CRM, ticketing, dispatch, or field-service platform.

Systems

Preferred:

QuickBooks

Helpful but Not Required:

ConnectWise Manage or another CRM, ticketing, dispatch or field-service platform

Training Provided:

ConnectWise Manage and internal processes