What are the responsibilities and job description for the Engagement Customer Representative position at PetWise?
We are hiring for our client in Lombard, IL! They are expanding their customer experience team and are looking for a people-focused Engagement Customer Rep to represent their services and connect with the public.
Your Day-to-Day
Your Day-to-Day
- Initiate conversations with prospective customers in public and retail spaces
- Answer product and service-related questions with professionalism
- Help new customers enroll in services and understand offerings
- Maintain accurate reports of outreach efforts and sign-ups
- Ensure a consistent and positive brand message
- Outgoing and approachable demeanor
- Prior experience in customer service, retail, or promotions is helpful
- Ability to stay motivated and enthusiastic in a face-to-face environment
- Must be eligible to work in the U.S.
- Performance bonuses and incentives
- Team environment with daily coaching and feedback
- Advancement tracks into senior and leadership positions
- All-expenses-paid travel opportunities
- Strong support system and structured career development plan