What are the responsibilities and job description for the Salon Manager (Pet Grooming) position at Pettito LLC?
About Us:
We are a leading company in pet care and grooming, operating both in-store salons and fully equipped mobile grooming vans that bring professional, safe, and convenient services directly to our clients’ doors.
We are seeking a Salon Manager who is passionate about animals and skilled in leadership, organization, and customer service to oversee and coordinate both the salon and mobile grooming teams.
Key Responsibilities:
- Supervise daily operations for both the salon and mobile grooming vans.
- Coordinate schedules, routes, appointments, and workload distribution among groomers and drivers.
- Ensure high standards of service quality, cleanliness, and pet well-being.
- Manage inventory, products, and grooming supplies for both the salon and vans.
- Provide outstanding customer service and resolve client concerns promptly.
- Train, motivate, and evaluate grooming staff.
- Monitor performance metrics, client satisfaction, and operational costs.
- Report results, incidents, and team performance to the administrative department.
Requirements:
- Proven experience in grooming or managing a pet salon.
- Basic knowledge of logistics or route coordination (preferred).
- Excellent leadership, communication, and customer service skills.
- Strong organizational skills and ability to solve problems effectively.
- Valid driver’s license (preferred).
- Genuine love for animals and commitment to their well-being.
We Offer:
- Competitive salary based on experience.
- Performance bonuses and growth opportunities.
- A stable, dynamic, and supportive work environment.
Job Type: Full-time
Work Location: In person