What are the responsibilities and job description for the IT Support Technician position at Petroleum Marketing Group?
Title: IT Support TechnicianEmployment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework)Benefits: Full-Time Employee benefit packageShift Timing: Monday-Friday, 9AM-6PM (EST)On Call Requirement: Participate in a 24/7 on-call rotation to provide support for urgent after-hours issues Requirements:1-3 years of experience in: IT SupportAdvanced knowledge in supporting: MS Windows, MS Office, Microsoft 365 Software, Hardware, and Information SecurityIntermediate knowledge in supporting: Active Directory and Computer ImagingIntermediate knowledge in supporting: Network Devices, Network Cabling, Ethernet, and TCP/IPOrganized and capable of multitasking in a fast paced, team driven environmentExcellent customer service and communication skillsAbility to handle 24/7 on-call rotational dutyAbility to travel by road and air Responsibilities:Support 350 corporate users both onsite and remotely for all IT related issuesMonitor and support 250 store location networks consisting of routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devicesMonitor, triage, escalate, and resolve IT support ticketsOnsite setup and troubleshooting of corporate laptops and desktopsOnsite and remote deployment, disassembly, and troubleshooting of store networks (routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices)Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network cabling (Cat3, Cat5, Cat5e, Cat6, etc.)Coordinate with other departments and ISP's in resolving store connectivity issues Desired Certifications (one or more):CompTIA A CompTIA Network CompTIA Security Cisco CCNAFortinet NSECompany DescriptionPetroleum Marketing Group is an established distributor of motor fuels & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 1000 sites across a number of states including Maryland, Virginia, Washington D.C., New Jersey, Illinois, the Carolinas, and Florida. Our innovative, dedicated, and experienced employees provide superior customer service and support.
Salary : $40,000 - $60,000