What are the responsibilities and job description for the Lube Support Specialist position at Petrocard?
Summary
Our customers are the reason we exist, and we seek to employ people who believe in providing quality customer experiences. Safety, compliance, and customer service are our highest priorities, and they should be yours as well. In this position, you will be responsible for providing excellent and efficient customer service by phone and email as well as supporting administrative functions for the organization.
Role & Responsibilities
- Key liaison, utilizing both phone and email, between the company and its customers, supporting a best-in-class customer experience
- Collaborate with assigned sales representatives to assist growth of existing business or acquire new business.
- Research lubricant-related questions and provide technical support to customers and Customer Service team.
- Communicate with Sales team, Operations, and customers on outstanding issues that need immediate follow-up and document the process.
- Make ongoing proactive and reactive customer calls to ensure a positive relationship with accounts.
- Process daily paperwork and transactional information related to purchasing, sales and inventory
- Utilize the CRM and designated shared folder to organize and document all communications and account information.
- Expedite the resolution of customer problems/complaints and track them within CRM.
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- Provide administrative support for lubricants billing, transfers, and receipt of products.
- Assist with monitoring and management of lubricant inventories at multiple warehouses.
- Collaborate with sales staff when developing quotes or processing other paperwork for existing and new customers.
- Work independently and within a team on special, nonrecurring and ongoing projects.
- Identify and recommend process improvements.
- May occasionally provide administrative support to other parts of the business.
- Special projects and reports to be assigned as needed.
Job Requirements
- Associate’s degree and two or more years related experience and/or training; or equivalent combination of education and experience.
- Experience in downstream petroleum markets (sales, customer relations and service, transportation) is highly desired.
- Knowledge and experience with project planning, development and evaluation as well as the ability to meet project deadlines.
- Excellent organizational and analytical skills, attention to detail, ability to multitask, and exercise superior judgment to make decisions.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
- Computer literacy, with demonstrated experience with Office products (Word, Excel, PowerPoint, Outlook, Teams and Internet Explorer or equivalent).
- Team player with ability to interact effectively cross-functionally and with all levels of the organization.
- Strong written and oral communication skills along with the ability to negotiate or influence.
- A customer service mindset for both internal and external customers.
Benefits
- Competitive pay $24-$27/hr, DOE.
- 401k Plan with dollar-for-dollar company match up to 5%.
- Subsidized Medical/Dental/Vision plans for individual and family coverage.
- Company-paid Short-Term and Long-Term Disability insurance.
- Company-paid Life and AD&D Insurance with buy-up options for individual and family coverage.
- Generous Paid Time Off and paid holidays.
- Employee Fuel Discount program.
Salary : $24 - $27