What are the responsibilities and job description for the Service Admin Coordinator position at Petro Home Services?
Are you interested in taking your next career step with an industry leader? Do you have exceptional organizational skills? Do you work well independently, as well as a part of a team? We have just the opportunity for you! We are a leading home services provider, and due to our continued growth we are looking for a highly skilled individual to work as a Service Administrative Coordinator.
Responsibilities:
As a Service Administrative Coordinator, you will be responsible for supporting the service department with administrative tasks as well as ensuring compliance of district and company policies.
- Data entry for P3, Energy and Salesforce systems for HVAC installations
- Process, billing and account reconciling
- Coordinate and schedule Natural Gas and HVAC Installations
- Communicate with Field Supervisors, Service Technicians and other departments
- Answer customer service calls when necessary
- Responsible for propane tank inventory and SOX controls as assigned
- Call customers to confirm appointments
- Order equipment to ensure availability for installations
- Process job closeouts in Energy and Salesforce
- Scheduling service calls and providing work orders for Service Technicians according to urgency
- Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
- Assist Installation and Field Supervisors with various tasks as assigned
Requirements:
As a Service Administrative Coordinator, you must be professional, pleasant and possesses the ability to function equally well in both a team environment and independently. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.
Specific qualifications include:
- High School Diploma or Equivalent
- 1-3 of administrative experience
- 1-3 years of customer service experience
- Superior problem solving skills
- Ability to work well in a fast paced environment
- Excellence in customer service, and solid interpersonal skills
- Proficient in MS Office Suite, MS Outlook, and Web navigation
- Strong troubleshooting abilities
- Ability to communicate effectively both orally and in writing
Benefits:
As a Service Administrative Coordinator, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.
Build a rewarding career with an industry leader!
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.