ServiceNow Project Manager

Our client is seeking a ServiceNow Project Manager to join their team. This position is for an IT Operations Project Manager role supporting infrastructure projects. The Project Manager will support IT Operations by managing enterprise infrastructure projects from planning through implementation and closeout. This role is responsible for coordinating cross-functional technical teams, vendors, and stakeholders to deliver Service Now initiatives. The Project Manager may also support related network, compute, storage, cloud, and data center consolidation efforts as priorities evolve. The IT Project Management role requires proven experience with Service Now projects, with experience reflected in resume. The successful candidate may join active projects already in progress and will be expected to quickly establish ownership, maintain execution continuity, and provide clear project governance and communication. 

Key Responsibilities And Duties:

The candidate should be hands-on in project execution and comfortable engaging in technical infrastructure discussions, while remaining focused on project management, coordination, governance, and delivery.

• Manage assigned infrastructure projects from initiation through closeout.
• Take ownership of active projects already in progress and ensure continuity of execution.
• Collaborate with senior leaders and team members to develop and maintain project schedules, milestones, RAID logs, action items, and status reports.
• Lead project meetings, working sessions, implementation planning, and status reviews, documenting and sharing minutes or outcomes of sessions.
• Coordinate engineers, architects, vendors, technical teams, and business stakeholders.
• Manage risks, issues, assumptions, dependencies, decisions, and change requests.
• Support infrastructure cutovers, migrations, refreshes, deployments, and modernization activities.
• Track deliverables, owners, due dates, and completion status to ensure project commitments are met.
• Escalate blockers and drive timely resolution with project teams and stakeholders.
• Maintain project documentation, governance artifacts, implementation plans, and closeout materials.
• Facilitate decision-making and ensure technical and business stakeholders remain aligned.
• Prepare executive-ready status reporting, meeting notes, stakeholder updates, and project communications. 

“MUST HAVE” Specific Knowledge And Skills:

• Ability to understand technical concepts without performing hands-on engineering work.
• Ability to manage dependencies, facilitate decisions, challenge assumptions, and maintain credibility with engineers, architects, vendors, and leadership stakeholders.
• Strong facilitation, meeting leadership, organization, and follow-through skills.
• Excellent written and verbal communication skills.
• Ability to translate technical discussions into business-friendly updates.
• Proficiency with Microsoft Project, Microsoft Teams, Smartsheet, Jira, or similar project management tools. 

Additional Skills And Other Requirements:

• Proven experience managing enterprise projects.
• Experience managing multiple concurrent workstreams and technical dependencies within the same or multiple projects.
• Experience coordinating cross-functional technical teams and third-party vendors while working in large, complex enterprise environments.
• Experience managing RAID logs, project schedules, status reporting, implementation plans, and stakeholder communications.
• Experience taking over projects already in flight and quickly establishing ownership.
• Service Now project management experience is required and technical experience is a plus.

Salary/Rate: $50-$55/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.

The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

• A technical interview
• A coding challenge
• A case study
• A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate's profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate:

At PTP, every candidate has the right to:

Request a non-AI interview path

Ask how your data is being used

Request access to transcripts or interview recordings

Request deletion of your AI-recorded interview

Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment:

For more than 28 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances not replaces human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We're excited to learn more about you.

Equal Employment Opportunity:

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

Salary : $50 - $55