What are the responsibilities and job description for the Salesforce Administrator position at Peterson Technology Partners?
Job Description
Job Description:
As a Salesforce Administrator, in supporting and maintaining the Salesforce platform for the Member Operations organization. Responsible for configuring, customizing, and managing Salesforce to meet the specific needs of our Operations teams. Expertise in Salesforce administration will ensure the smooth operation of the system, enabling our teams to effectively track and manage performance and growth.
Essential Duties and Responsibilities:
About Us
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 27 years, PTP has operated as a premier Information Technology (IT) staffing, consulting, and recruiting firm—built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to helping every client make the best hiring decisions possible.
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
AI-Assisted Interview Experience (Pete & Gabi – Rebecca)
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools—including our proprietary platform Pete & Gabi – Rebecca—to support parts of the interview process. These tools help us:
Technical or Case Interviews (Role-Dependent)
For certain positions, you may participate in:
Human Review & Selection
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven
Your Rights as a Candidate
At PTP, every candidate has the right to:
Our Commitment
For more than 27 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
We’re excited to learn more about you
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
Job Description:
As a Salesforce Administrator, in supporting and maintaining the Salesforce platform for the Member Operations organization. Responsible for configuring, customizing, and managing Salesforce to meet the specific needs of our Operations teams. Expertise in Salesforce administration will ensure the smooth operation of the system, enabling our teams to effectively track and manage performance and growth.
Essential Duties and Responsibilities:
- Administer and maintain the Salesforce platform, including user management, profile and permission set configuration, security settings, and data management.
- Customize and configure Salesforce to support the specific needs of our sales and marketing teams, including creating custom fields, page layouts, workflows, and reports.
- Collaborate with stakeholders to gather requirements and translate them into Salesforce customizations and enhancements.
- Create and manage Salesforce data, ensuring data accuracy, integrity, and consistency.
- Develop and maintain Salesforce reports and dashboards to provide actionable insights to sales and marketing teams.
- Provide ongoing training and support to users, ensuring they are proficient in using Salesforce and maximizing its potential.
- Stay up-to-date with Salesforce releases and new features, evaluate their impact on our business, and implement changes accordingly.
- Troubleshoot and resolve issues related to Salesforce functionality, configuration, and data.
- Collaborate with cross-functional teams to integrate Salesforce with other business systems and tools.
- Continuously improve and optimize Salesforce processes and workflows to drive efficiency and productivity.
- The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
- Strong understanding of Salesforce Automation, Salesforce Reports and Dashboards, and Salesforce Data Loader.
- Thorough familiarity with Salesforce’s configuration capabilities, enabling the recommendation of best practices and the identification of areas where custom development is necessary.
- Good understanding of Telephony integration with Salesforce Domain.
- Experience with Omnichannel capabilities within the Salesforce Domain including Telephony.
- Knowledge and skills in data synthesis, root cause analysis, trend monitoring, anomaly identification, and risk mitigation.
- Ability to communicate findings clearly and concisely
- Ability to work flexible schedule and afterhours, as required.
- Bachelor’s degree in computer science, information technology or related discipline.
- Certified Salesforce Administrator and 2 years of experience in a similar role.
About Us
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 27 years, PTP has operated as a premier Information Technology (IT) staffing, consulting, and recruiting firm—built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to helping every client make the best hiring decisions possible.
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
AI-Assisted Interview Experience (Pete & Gabi – Rebecca)
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools—including our proprietary platform Pete & Gabi – Rebecca—to support parts of the interview process. These tools help us:
- transcribe interviews
- summarize candidate responses
- generate job-related insights
- streamline communication and scheduling.
- AI does NOT make hiring decisions.
- All decisions are made by our human recruiters, hiring managers, or client partners.
- The AI does not evaluate facial expressions, emotions, or physical traits.
- It is used only to support fairness, consistency, and efficiency.
Technical or Case Interviews (Role-Dependent)
For certain positions, you may participate in:
- a technical interview
- a coding challenge
- a case study
- a client-specific assessment.
Human Review & Selection
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven
Your Rights as a Candidate
At PTP, every candidate has the right to:
- Request a non-AI interview path
- Ask how your data is being used
- Request access to transcripts or interview recordings
- Request deletion of your AI-recorded interview
- Receive clear, timely communication
Our Commitment
For more than 27 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
- transparent,
- compliant,
- equitable, and
- powered by innovative technology that enhances—not replaces—human judgment.
We’re excited to learn more about you
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
Salary : $55 - $60