What are the responsibilities and job description for the Patient Access Specialist Supervisor | Full Time position at Peterson Health?
Description
Who we are:
Peterson Health is an independent, not-for-profit rural community hospital located in Kerrville, TX- heart of the Texas Hill Country. We are among the nation’s Best Places to Work and pride ourselves on our compassionate patient centered care and team-oriented culture.
Shift Information
This is a full time position working Monday-Friday 8am-5pm.
What We Offer
Health Insurance
401(k)
Dental Insurance
Vision Insurance
Paid time off
Tuition Reimbursement | HPSA Designated
Employee Education Scholarships
Employee Referral Program
Merit Increases
Free access to a beautiful onsite fitness facility
What You Will Do
The Patient Access Supervisor provides front line supervision of personnel in assigned areas of Patient Access. Provides front line coverage in any Patient Access area as needed. Independently makes decisions of high complexity. Ensures adequate and appropriately trained staff in each area, provides guidance and support to staff in assigned areas. Responsible for the interviewing, evaluating, rewarding and counseling assigned staff, addressing complaints and resolving problems. Provides input and ensures departmental compliance of policies and procedure. Manages payroll hours and rotates call with other departmental supervisors.
Preferred Education
High school diploma or equivalent
Required Skills
Meditech, Microsoft Office, Computer Keyboarding, MedicalTerminology
Required Licensure/Registration/Certification
Certified Healthcare Access Associate (CHAA) Certification
Required Experience
Minimum 1 year lead and/or supervisory experience in a patient access setting. Demonstrated competency to successfully perform as a patient access specialist I, II, III, and IV, which would typically be obtained through 3 years direct experience in these positions or comparable duties in another department or at another healthcare facility.
Minimum 3 years customer service.
Who we are:
Peterson Health is an independent, not-for-profit rural community hospital located in Kerrville, TX- heart of the Texas Hill Country. We are among the nation’s Best Places to Work and pride ourselves on our compassionate patient centered care and team-oriented culture.
Shift Information
This is a full time position working Monday-Friday 8am-5pm.
What We Offer
Health Insurance
401(k)
Dental Insurance
Vision Insurance
Paid time off
Tuition Reimbursement | HPSA Designated
Employee Education Scholarships
Employee Referral Program
Merit Increases
Free access to a beautiful onsite fitness facility
What You Will Do
The Patient Access Supervisor provides front line supervision of personnel in assigned areas of Patient Access. Provides front line coverage in any Patient Access area as needed. Independently makes decisions of high complexity. Ensures adequate and appropriately trained staff in each area, provides guidance and support to staff in assigned areas. Responsible for the interviewing, evaluating, rewarding and counseling assigned staff, addressing complaints and resolving problems. Provides input and ensures departmental compliance of policies and procedure. Manages payroll hours and rotates call with other departmental supervisors.
Preferred Education
High school diploma or equivalent
Required Skills
Meditech, Microsoft Office, Computer Keyboarding, MedicalTerminology
Required Licensure/Registration/Certification
Certified Healthcare Access Associate (CHAA) Certification
Required Experience
Minimum 1 year lead and/or supervisory experience in a patient access setting. Demonstrated competency to successfully perform as a patient access specialist I, II, III, and IV, which would typically be obtained through 3 years direct experience in these positions or comparable duties in another department or at another healthcare facility.
Minimum 3 years customer service.
