What are the responsibilities and job description for the Learning and Development Instructor position at Peterman Brothers?
Why Join the Peterman team?
Peterman Brothers is a family owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 500 employees within 11 locations across Indiana, Ohio, and Kentucky!
As a growing company, we offer some of the best benefits in the industry. Here's some of our favorites:
- Top Compensation Package
- 401k w/ Company Match and no Vesting Schedule
- Personal Time Off
- HSA w/ Company Contribution
- Medical Insurance: Health, Dental, Vision, Life
- Voluntary Insurance Options
- Employee Assistance Program
- Employee Discount
- 6 Paid Holidays with 2 Additional Paid Floating Holidays
- Bereavement Pay
- Paid Birthday Off
- Company Events & Parties
- Advancement and Growth Opportunities
- And so many more!
The Role:
Lead the development of our team by delivering high-impact training that connects classroom learning to real-world performance. You’ll facilitate engaging, structured instruction on the Peterman Way in Home process, customer communication, and key technology platforms while also spending time in the field observing execution and coaching team members in real time.
This role plays a direct part in elevating customer experience, technician performance, and overall business results across all locations by ensuring what’s taught in the classroom shows up consistently in the field.
What You'll Do:
- Facilitate engaging classroom training on customer experience, communication, and the Peterman Way in Home process.
- Develop and improve training materials, curriculum, and lesson plans aligned with company standards.
- Train team members on technology platforms including ServiceTitan and other tools used in daily operations.
- Conduct field observations to evaluate skill application and provide structured feedback to team members and leaders.
- Partner with managers and department leaders to identify skill gaps and align training with business needs.
- Create coaching plans for individuals needing additional development.
- Track and evaluate training effectiveness using performance metrics and feedback.
- Maintain accurate records of training participation and progress.
- Travel to branch locations to deliver training and support team development.
- Stay up to date on learning best practices and continuously improve training programs.
- Other Duties as Assigned.
What You'll Need:
- 2 years of classroom teaching or professional facilitation experience.
- Bachelor’s degree in Education, Communications, or related field.
- Strong ability to engage and develop adult learners in a structured environment.
- Excellent communication skills with the ability to simplify complex topics.
- Highly organized with the ability to manage both classroom and field responsibilities.
- Comfortable learning and teaching new technology platforms.
- Ability to travel to branch locations as needed.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
- Ability to move through residential environments during field observations.
- Ability to lift up to 30 pounds.
What Sets You Apart:
- Experience developing and delivering training programs in a corporate or field service environment
- Familiarity with learning management systems (LMS) or e-learning tools
- Background in home services, trades, or customer-facing industries
- Passion for coaching, developing others, and driving performance
Want to join a company that puts people first? Apply today, and our talent team will take it from there. If you're ready to chase your dreams, pick Peterman Brothers, where great service runs in the family!
Peterman Brothers is an Equal Opportunity Employer.
Salary : $65,000