What are the responsibilities and job description for the Inside Sales Representative position at Peter Grimm Limited, Inc.?
Inside Sales Representative
Company: Peter Grimm
Location: San Marcos, CA (Onsite – Office-Based)
Compensation: Base Commission (Expected $100,000 for strong performers)
Job Type: Full-Time
About Peter Grimm
Peter Grimm is a leading lifestyle headwear brand with 30 years of heritage and a strong presence across resort, outdoor, apparel, hardware, grocery and specialty retail channels. Our iconic Authentic California Lifeguard Hat and broad headwear assortment have driven major retail success for decades. We are a fast-moving, creative, and entrepreneurial team looking to grow our inside sales capabilities.
Position Summary
The Inside Sales Representative is responsible for managing and growing Peter Grimm’s house accounts through consistent outreach, relationship-building, and exceptional customer service. This role is entirely office-based and ideal for someone who thrives on phone and email communication, is organized, and enjoys building long-term relationships with smaller to mid-sized retail customers. This person will be the primary point of contact for a large portfolio of accounts, ensuring they receive outstanding support, fresh product ideas, and regular engagement.
What You’ll Do
Account Management & Customer Service
- Serve as the day-to-day contact for all assigned house accounts.
- Build strong relationships through consistent outreach, follow-up, and product support.
- Present new collections, programs, and seasonal recommendations tailored to each account’s needs.
- Assist accounts with order placement, product availability, pricing, and merchandising support.
- Respond promptly to customer questions, requests, and service issues.
Sales Growth & Revenue Generation
- Proactively call and email accounts on a set communication cadence to drive reorders and new buys.
- Identify opportunities for increased assortment penetration or expanded categories.
- Hit weekly, monthly, and seasonal sales targets.
- Recommend bestsellers, new trends, and product combinations based on account type.
Operational Collaboration
- Coordinate with customer service, logistics, and operations to ensure smooth order flow.
- Monitor account performance, open orders, and shipment timelines.
- Maintain clean and accurate CRM/account notes, call logs, and sales activity.
Sales Support & Administration
- Prepare quotes, product sheets, and order confirmations.
- Track inventory and proactively communicate must-buys or low-stock items to accounts.
What You Bring
Experience
- 1–3 years of sales, customer service, or account support experience (inside sales preferred).
- Experience in retail, wholesale, apparel, accessories, or consumer goods is highly beneficial.
- Proven ability to manage many accounts and tasks simultaneously.
Skills & Attributes
- Excellent communicator — strong phone, email, and relationship-building skills.
- Sales-driven — motivated by goals, targets, and commissions.
- Organized & detail-oriented — able to manage a large book of accounts efficiently.
- Customer-focused — prioritizes service, responsiveness, and problem-solving.
- Team player — works well with sales, operations, and leadership.
- Tech-savvy — comfortable with CRM systems, Excel/Sheets, and order-entry tools.
Key Performance Indicators (KPIs)
- Growth of assigned house accounts
- Consistent weekly call/email activity
- Seasonal sales and reorder volume
- Customer satisfaction and retention
- Accuracy of account notes and follow-up
Compensation
- Base commission
- Strong performers can realistically earn $100,000 annually
- Uncapped earning potential
- Benefits available per company policy
Why Join Peter Grimm?
- Work with a respected 30 year lifestyle brand
- Stable book of house accounts with strong reorder potential
- Clear growth path in sales and account management
- Fun, fast-moving, entrepreneurial culture
- Direct access to leadership and decision-makers
- Ability to influence future product offerings and programs
How to Apply
Hiring Manager: Brad Ritchie
Email: britchie@petergrimm.com
Please submit your resume and a short introduction explaining your inside sales or customer service experience.
Salary : $100,000