Customer Experience Coordinator/Administrative Assistant

Overview

JOB DESCRIPTION – Customer Experience Coordinator & Administrative Assistant

Classification

Exempt.

Salary Grade/Level/Family/Range

· $50k - $65k salary

· Uncapped 1% commission for every service appointment booked and served

· Total earning potential of $70k per year

Benefits

· Fully paid health and dental insurance (on 1st day of the month after hire)

· 401k with match

· Paid sick time (at 90 days after date of hire)

· Paid vacation time (at 90 days after date of hire)

· Paid Holidays (6 major holidays)

Reports to:
President

Summary/Objective
The Customer Experience Coordinator & Administrative Assistant is responsible for office administrative tasks, social media management, and communicating with customers and team members to ensure Pete the Plumber can serve as many clients as possible in an organized, professional, and timely manner to the company’s standards of integrity, excellence, and superior service. For the employee to be successful in this role, it should be primarily viewed as a frontline sales role. Serving 30 – 40 clients in a week, when a potential customer calls for service, it is your duty to sell (book) our services to the customer in an honest and transparent manner.

Essential Functions

1. Managing incoming phone calls, customer relations, and customer service follow-up

2. Schedule service plumbing appointments and organize schedule logistics

3. Communicate daily schedule and project overviews to plumbing team members

4. Accurately complete data entry tasks including but not limited to invoices and payables, receivables, and CRM data entry using tools such as Microsoft Office and QuickBooks

5. Professionally and creatively manage social media platforms such as Facebook, Instagram, and Google my business, creating and designing visual content and posts

6. Create inventory purchase orders and maintain communication with key vendors

7. Manage incoming inventory and purchase orders

Related Competencies

• Enthusiastic and empathetic attitude
• Strong communication skills
• Reliability, an individual who consistently requires last minute time-off, requires coming in a “little late” or “leave early” regularly to handle a personal item WILL NOT be a good fit for this position.
• Ability to multitask
• Proficient with Microsoft Word and Excel
• Agility
• Strong clerical and organizational skills
• Decision making
• Desire to learn and grow
• Problem solving
• Thoroughness
• Teamwork

Work Environment
This job is performed in person, 100% of time, at our office.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m.

Travel
Local (within 20 miles) is expected for this position, with milage reimbursement, for office related errands or social media content.

Requirements:

· High School Diploma/GED

· Knowledge of MS Word, Excel, smartphones etc.

· 3 years of customer service or B2C sales experience

· Enthusiasm and empathy in customer service

Preferred Experience

· 2 years of experience in phone sales

· Experience in bookkeeping

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $50,000 - $65,000