Medical Support Assistant

Overview

Are you passionate about serving those who served our country? We're looking for 25 dedicated Medical Support Assistants to support the Dayton VA Medical Center — one of the nation's premier healthcare facilities for our veterans.

Responsibilities

• Provide courteous and professional customer service to veterans, their families, and clinical staff in person, by phone, and through written correspondence
• Schedule, maintain, and manage patient appointments across one or more clinic locations, ensuring accuracy and timeliness
• Operate standard office equipment including computers, printers, scanners, and multiline phone systems
• Store, distribute, and account for clinical materials and office supplies in accordance with established inventory procedures
• Deliver messages and facilitate communication between patients, clinical staff, and administrative personnel
• Develop and maintain working knowledge of business standards and operating procedures specific to each assigned clinic
• Support clinic access contingency plans by adjusting appointment times, dates, and locations as needed in response to staffing or coverage changes
• Coordinate patient reassignment to alternate healthcare providers when scheduling conflicts or staffing gaps arise
• Maintain a high level of accuracy and quality in all administrative functions in support of the Dayton VAMC Clinic Practice Management (CPM) Service
• Adhere to established VA standards and protocols to ensure continuity and quality of patient care

Qualifications

• 6 months of clerical, office or other related role that indicates the ability to perform the duties of this position
• High School diploma or GED equivalent required
• Oral and written proficiency in English
• Basic computer skills and proficiency with Microsoft Office products (Excel, Word, Outlook & Teams)
• Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required)
• No health or physical disability restrictions that interfere with the performance of assigned duties

Location: Dayton VA Medical Center located at 4100 West Third Street, Dayton, OH 45428.

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.