Account Director, Account Management

The Account Director (AD) is a high-level professional responsible for leading medical communications projects while providing strategic insights and proactive solutions for assigned pharmaceutical clients. The position requires strong project management, budgeting, and team management skills. The Account Director possesses a proficient understanding of medical communications agency work and requires minimal oversight from senior leadership to manage assigned accounts, projects, and teams. A leader within the Client Services department and Brightly organization, the Account Director contributes to employee development and retention, developing and implementing company goals, and advancing the growth and health of the company.

Essential Functions

Client Service

• Develop and deliver scientific communications solutions
• Develop project strategy with internal team and client team
• Foster relationships and build strong partnerships with clients
• Provide project management and oversight, including:
  • Strategic planning and implementation with clients and internal stakeholders
  • Provide oversight and mentorship to internal team members
  • Conduct status meetings with client and partner with Project Management on internal status(s)
  • Manage timelines and project execution from inception to close
  • Lead internal communications in collaboration with Project Management
  • Review all deliverables to ensure quality and alignment
  • Proactively assess project challenges; work with team to identify and implement solutions
  • Optimize timelines and use reports to maximize profit, monitor team capacity, and monitor account health
• Support team growth and development
  • May directly or indirectly manage a team of direct reports
  • Provide mentorship and regular actionable and clear feedback to team members
  • Develop strong relationships with internal team members and external contractors
  • Communicate clearly across all departments, including senior management
  • Inform senior management of support needs
• Oversee or directly execute live and virtual meetings, including:
  • Oversee all stages of the meeting planning process, from kickoff to onsite support
  • Provide onsite coordination including client interfacing, participant registration, meeting planning and faculty management
  • Oversee development, review and/or printing of onsite materials

Finance and Compliance

• Develop project estimates and statements of work for new and existing clients
• Manage client budgets including tracking of accruals and accounting status reports
• Work with Accounting to manage client invoicing and closeout
• Process project-related expenses
• Develop and review compliance documentation including consultant agreements and HCP aggregate spend reports
• Understand the connection between accurate project- and client-specific financial records and the overall health of the organization

Business Development

• Continue client partnerships through organic business growth
• Attend client meetings and new business pitches when appropriate
• Participate in brainstorming sessions for development of unique programming
• Onboard new clients to Brightly and ensures positive first project experience

Additional responsibilities may be assigned as needed.