What are the responsibilities and job description for the Operations Manager position at Pet Supplies Plus?
Overview
The Operations Manager – is a key role on the Pet Supplies Plus operations team. This position will be responsible for overseeing the day-to-day operations for all Inbound functions.
The Operations Manager will prioritize, assign, and review work to maintain efficiency and meet productivity, volume, and quality goals.
Responsibilities/Qualifications
Operations Manager key responsiilities include
Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.
Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com .
EOE STATEMENT
We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment
The Operations Manager – is a key role on the Pet Supplies Plus operations team. This position will be responsible for overseeing the day-to-day operations for all Inbound functions.
The Operations Manager will prioritize, assign, and review work to maintain efficiency and meet productivity, volume, and quality goals.
Responsibilities/Qualifications
Operations Manager key responsiilities include
- Ownership of all supply chain functions and provides guidance to staff their assigned area
- Knowledge of cost account management process & activities, forecasting, people management principals, professional development, progression planning and talent management with ability to effectively direct the company's practices.
- Provide analysis and insights on trends in KPIs; monitors all KPIs for adherence to standard
- Implements corrective actions when operation deviates from operating plan and delegates to ensure correction is appropriate and effective
- Provides leadership and guidance to all staff for continual improvement of key functions and activities to improve efficiency and meet increasing customer and business demands
- Experience with 5S/ Lean/ Six Sigma; implementations and events
- Knowledge of AIB standards and Enforce safety/housekeeping standards to meet standards, participates in annual audit for certification
- Implements layout changes to improve velocity, performance and reduces labor costs.
- Complies with all OSHA, federal, and state policies that optimizes safety within the facility
- Additional responsibilities as assigned
- 8-10 years warehousing and distribution experience
- 8-10 years Management experience
- Undergraduate degree in Business or related field or an equivalent combination of education and experience
- Able to work flexible shifts/hours
- WMS, specifically Manhattan WM experience, preferred
- Interpersonal and conflict resolution skills
- Excellent communication skills
- Ability to lift 50 lbs.
Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.
Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com .
EOE STATEMENT
We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment