What are the responsibilities and job description for the Veterinary Client Service Representative position at Pet Emergency & Specialty Center - South County?
Veterinary Client Service Representative Role
Pet Emergency & Specialty Center of South County is seeking a Client Service Representative to join our amazing team!
The Client Service Representative performs a vital role in our practice recognizing and meeting all client needs. The CSR is a powerful factor in determining if a client has a positive experience. Candidate must have a compassionate, caring and understanding attitude toward worried clients. Job responsibilities include, but are not limited to, the following.
Role Responsibilities:
- Will help the client with every step of the process during their visit to the hospital (check in, triage, updates, presenting treatment plans, financial transactions, discharge process).
- Immediately acknowledge and greet any patients, clients or staff members upon arrival.
- Recognize a critical patient that needs to be brought to the treatment area for immediate medical attention.
- Obtain the presenting complaint, duration of problem, TPR and weight of emergency patient arriving to the hospital.
- Immediately notify a doctor if a patient appears to need immediate medical attention.
- Bring emergency patients to the treatment area.
- Input information into the computer.
- Ensure the proper and timely flow of patients presenting to the treatment area.
- Collect appropriate fees and process paperwork accurately.
- Answer the phones.
- Keep the lobby, reception areas, exam rooms clean at all times.
- Complete training and continuing education assignments on schedule.
- Required shifts may be scheduled on nights, weekends, and holidays. You may be required to work beyond regularly scheduled shifts at times due to an unexpectedly heavy emergency caseload.
Experience & Technical skills:
* Client Service experience of 1-2 years.
* Computer skills. Able to enter information in the computer.
* Excellent interpersonal skills.
* Outgoing and friendly.
* Effective verbal and communication skills.
* Strong to multi-task and work well with others.
* Accountable.
* Self-motivated.
* Detail-oriented.
* Able to remain calm in stressful situations.
Our team enjoys working together and we have a positive, professional and upbeat working environment.
We have a progressive benefits package for full-time team members including:
-Health Insurance
-Vision and Dental Insurance
-401k with employer contribution
-PTO
-Shift Differentials
-Personal pet discounts, plus more!
Hourly Wage: $19-$24/hour depending on experience and skillset.
Schedule: Full time - Must have a weekend day availability. The ability to work swing shifts is a plus.
Salary : $2 - $9