What are the responsibilities and job description for the General Manager - Dog Daycare & Boarding position at Pet Castle Resort?
Job Summary
Pet Castle Resort is seeking a dedicated, experienced and hands-on General Manager to help lead our fast-paced doggie daycare and boarding facility. This is a leadership role for a confidant professional who can manage daily operations, support a team of 20 employees, ensure exceptional pet care, and provide outstanding customer service.
This position is ideal for a motivated leader who thrives in a busy environment, takes initiative, can make decisions independently and is passionate about maintaining the highest standards of safety and care.
Compensation & Benefits:
- Minimum $20.00/hour
- Health Benefits
- One week paid vacation
- Full-time year round position
- Opportunity to grow with an established and respected pet care facility
Responsibilities:
- Supervise, lead, train and support a team of 20 employees.
- Experienced in monitoring playgroups to ensure safe interactions and prevent injuries
- Ensure daily operations run smoothly and efficiently
- Monitor dog playgroups ensuring safety, cleanliness and behavior
- Ensure all equipment (gates, kennels, cameras, cleaning tools) is in safe and working order
- Greet and assist customers with check in/check out
- Communicate effectively daily with customers on their dog's behavior
- Maintain accurate records of vaccinations, enrollments and payments
- Working Holidays and weekends are required
- Assist with staffing, scheduling and team accountability
- Make responsible decisions when owners are not on-site
Experience:
- Previous leadership or management experience is required
- Demonstrated ability in supervising employees within a kennel/daycare environment
- Proven ability to lead a team, delegate responsibilities and hold employees accountable
- Leadership skills with a track record of effective team management and staff development.
- Strong communication and problem-solving skills
- Ability to remain calm and organized in a fast-paced environment
- Available to work weekends and holidays as required (non-negotiable)
- Previous doggie daycare experience minimum 1 year required
If you are a dependable leader who takes pride in creating a safe, positive environment for dogs, cats, clients, and employees, we would love to meet you.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20 - $25