What are the responsibilities and job description for the Customer Service Specialist position at Pestie?
About Pestie
Pestie is on a mission to revolutionize the pest control industry. We make it ridiculously easy for homeowners to keep bugs out—without the hassle, hidden fees, or high costs of traditional pest control services. Our smart, science-backed approach delivers professional-grade pest protection straight to customers’ doors, making DIY pest control more effective and convenient than ever.
We’re a fast-growing, ambitious team that thrives on innovation, data-driven decision-making, and a customer-first mindset. At Pestie, you won’t just have a job—you’ll have the opportunity to make a real impact, solve exciting challenges, and grow alongside a company that’s shaking up an outdated industry.
We believe in hiring smart, passionate people and giving them the freedom to do their best work. If you’re looking for a place where you can challenge yourself, contribute meaningfully, and be part of a team that’s building something special, we’d love to hear from you!
About The Role
Pestie is on a mission to revolutionize the pest control industry. We make it ridiculously easy for homeowners to keep bugs out—without the hassle, hidden fees, or high costs of traditional pest control services. Our smart, science-backed approach delivers professional-grade pest protection straight to customers’ doors, making DIY pest control more effective and convenient than ever.
We’re a fast-growing, ambitious team that thrives on innovation, data-driven decision-making, and a customer-first mindset. At Pestie, you won’t just have a job—you’ll have the opportunity to make a real impact, solve exciting challenges, and grow alongside a company that’s shaking up an outdated industry.
We believe in hiring smart, passionate people and giving them the freedom to do their best work. If you’re looking for a place where you can challenge yourself, contribute meaningfully, and be part of a team that’s building something special, we’d love to hear from you!
About The Role
- If you’re someone who genuinely enjoys helping people and thrives in a fast-paced environment, this role might be a great fit. We’re looking for motivated Customer Service Specialists who take pride in connecting with customers through email, live chat, text and phone while delivering a great experience from the first hello to the final resolution.
- This is a full-time, on-site position at our Bluffdale, Utah office, Monday through Friday from 9:00 a.m. to 5:00 p.m. Mountain Time, with a pay range of $17-$20 per hour.
- Grow Your Skills: From day one, you’ll receive hands-on training designed to build your confidence in communication, problem-solving and product knowledge.
- Advance Your Career: We invest in our people through mentorship, ongoing development opportunities and a clear path for growth.
- Be Part of a Team: Enjoy a collaborative workplace culture with regular team events and a supportive environment where people actually like showing up.
- Handling customer inquiries via phone, email and chat with professionalism and care.
- Processing orders and resolving issues efficiently using up-to-date tools and technology.
- Becoming a go-to resource for product, pricing and shipping questions.
- Building genuine relationships with customers and understanding their needs to recommend the right solutions.
- Guiding customers through online platforms and self service options.
- High School diploma or equivalent required; bachelor’s degree a plus.
- Strong communication, listening and problem-solving abilities.
- Previous customer service experience is welcome, but not required (we’re happy to help train the right person).
- Comprehensive health insurance (Medical, Dental, VIsion) and retirement savings plan with employer contributions.
- Performance-based bonus opportunities.
- Paid holidays and generous PTO.
- Fully Stocked break room
- Company Equity
Salary : $17 - $20