Operations Coordinator - After Sales

Operations Coordinator- After Sales                                                                                                              POSITION SUMMARY:Provide customer service to Pester USA, Inc. customers in the USA, Canada and Puerto Rico and to Pester employees. Position reports to Assistant Operations  Manager- After Sales.  Position is located in Huntersville, NC.  ESSENTIAL DUTIES AND RESPONSIBILITES:   Additional Duties may be assigned Prepare format and machine modification quotes- project basedTrack all related information Communicating with customers (internal and external) related to project statusEnter sales orders as purchase orders come inOrder from Pester Germany and/or other approved vendors as neededTrack orders and shipmentsWork closely with sales and service departments in preparing and sending sample shipments to Germany when neededLiaise with pester Germany team 2 of BU Customer ServiceTravel to customer sites when needed (25% minimum monthly goal)Sell Spareparts packages to customers  (Commission based)Aid in helping counterpart(s) when they are out of office. Interface with Field Service on project based needs EDUCATION/KNOWLEDGE/SKILLS AND ABILITIES:High school and/or technical school and/or bachelor’s degree Proficient computer skillsKnowledge of Microsoft office Knowledge of German and/or Spanish language is a plus, but not requiredKnowledge of Quick books/ SAP is a plus, but not requiredBasic understanding of SAP is a plus, but not requiredKnowledge of various carrier programs (UPS, FedEx) for domestic and international shipping is a plus, but not requiredAbility to work independently Ability to establish priorities in a fast-paced environmentAbility to Multi-task PHYSICAL DEMANDS and WORK ENVIRONMENT:The work environment is an office environment with a noise level that is usually quietAbility to perform those physical activities required for the essential functions of the position including, but not limited to, continual sitting, regular walking and ability to be mobile, frequent keyboarding, continual talking and hearing in person and over the phone, continual seeing, and all other physical activities as needed in the performance of the essential functions of the jobMust be able to carry and/or lift up to 80lbs or more at a timeMust be able to perform sedentary work exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objectsMay need to run company errands or assist in shipments when critical deadlines are involved RELATIONSHIPS AND CONTACTS:Internal contact with Service Department, Sales and Pester (USA and Germany) office staff.  External contact with customers. This job description has been designated to represent the general nature and level of work of an Operations Coordinator- After Sales.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Salary : $47,000 - $50,000