What are the responsibilities and job description for the Customer Service Representative position at Pest Elimination Systems Technology Inc.?
Benefits:
Core Skills
You will be working in an office setting with a team including a Lead Customer Service Representative, Account Manager and Director of Operations.
- 401(k)
- Health insurance
- Paid time off
Core Skills
- Communication: Ensuring smooth and professional communication with clients and between various departments within the company, such as office staff, field technicians, and management.
- Organization, Task Management & Time Management: Ability to prioritize and manage completion of multiple tasks and scheduling in a dynamic environment.
- Technical Skills: Ability to learn and utilize various software programs, applications and equipment that are industry specific.
- Answering Calls and Emails: Handling inbound calls from clients seeking pest control services, treatment inquiries, and general company information.
- Scheduling Appointments: Setting up service appointments for pest inspections, treatments, and follow-up visits.
- Client Support: Offering advice or information regarding pest problems and directing more complex issues to technicians or managers.
- Dispatching Technicians: Ensuring that technicians are assigned to appropriate appointments and that they have the necessary information before going out on calls.
- Monitoring Schedules: Ensuring that technicians stay on schedule and making adjustments when necessary.
- Problem Resolution: Addressing customer concerns and complaints, striving for customer satisfaction, and escalating issues as needed to management.
- Quick Response: In case of urgent pest-related issues, assisting with urgent appointment scheduling or dispatching emergency services if needed.
- Customizing Service Orders: Using company templates or systems to create personalized service proposals, detailing the pest control treatment plan, pricing, and terms.
- Presenting Service Orders: Sending proposals to clients via email and following up to answer questions or negotiate terms.
You will be working in an office setting with a team including a Lead Customer Service Representative, Account Manager and Director of Operations.