Law firm Accounting / Client Relations Manager

Law firm accounting /Client Relations Manager

Legal / Professional Services

Position Overview

A well-established Metro Detroit law firm is seeking an experienced Client Relations Manager to join its accounting and administrative team.

This position serves as an important liaison between the firm, its attorneys, and clients, with a focus on providing an excellent client experience while supporting the firm’s accounts receivable and collection efforts.

The Client Relations Manager will proactively communicate with clients regarding billing procedures, invoices, account balances, and payment options. The position will also work closely with attorneys and firm leadership to address outstanding balances and develop appropriate collection strategies.

The ideal candidate will combine excellent communication and relationship-building skills with strong financial acumen, professionalism, discretion, and persistence. This is an excellent opportunity for someone who understands that successful collections require both strong client relationships and appropriate follow-through.

Key Responsibilities

• Contact new clients following engagement to explain billing practices, invoicing procedures, and available payment options.
• Serve as a primary resource for clients with questions regarding invoices, payment methods, balances, and account status.
• Develop and maintain positive working relationships with clients while reinforcing expectations regarding timely payment.
• Monitor accounts receivable and client payment activity to identify trends, potential concerns, and delinquent accounts.
• Proactively follow up with clients regarding outstanding invoices in a courteous, professional, and persistent manner.
• Partner with attorneys and management to develop appropriate strategies for resolving past-due accounts.
• Review aged accounts receivable and help prioritize collection initiatives.
• Discuss, negotiate, and recommend payment arrangements when appropriate.
• Document payment plans and maintain accurate records of client communications and collection activity.
• Prepare semi-monthly and monthly accounts receivable and collection reports.
• Handle sensitive client and financial information with the highest level of confidentiality.
• Perform additional related duties as needed.

Qualifications

• Associate’s degree required; bachelor’s degree in business, accounting, finance, communications, or a related field preferred.
• Minimum of 3–5 years of experience in accounts receivable, collections, client relations, legal billing, or a related area.
• Previous experience within a law firm or professional services environment is strongly preferred.
• Working knowledge of applicable debt collection, consumer protection, and billing regulations, including the Fair Debt Collection Practices Act, or the ability to quickly develop such knowledge.
• Strong interpersonal skills and the ability to communicate diplomatically and effectively with clients, attorneys, management, and staff.
• Excellent customer service and relationship-management skills.
• Ability to balance maintaining positive client relationships with the need to address outstanding financial obligations.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to conduct potentially sensitive or difficult financial conversations with professionalism, tact, and discretion.
• Ability to remain calm and professional in challenging situations while maintaining a firm, respectful, and results-oriented approach.
• Proficiency with Microsoft Office and familiarity with accounting, billing, or practice-management software.
• Ability to review and analyze accounts receivable reports, prioritize accounts, and manage multiple responsibilities.
• Sound judgment and demonstrated ability to handle confidential information.

Why Consider This Opportunity?

This is an opportunity to join a highly respected, established Metro Detroit law firm in a key client-facing position. The successful candidate will have significant interaction with attorneys, clients, accounting personnel, and firm leadership and will play an important role in both client satisfaction and the financial operations of the organization.

All inquiries and applications will be handled confidentially.

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