What are the responsibilities and job description for the Client Experience Coordinator & Front Office Receptionist position at Kajy Law Firm, PLLC?
At Kajy Law Firm, every client who walks through our doors is often experiencing one of the most difficult times in their life. Our Client Concierge is the first smile they see, the first voice they hear, and the first impression they have of our firm.
We're looking for someone who genuinely enjoys helping people, takes pride in providing exceptional service, and thrives in a fast-paced professional environment. If you're organized, polished, dependable, and enjoy making people feel welcome, we'd love to meet you.
What You'll Do
As our Client Concierge, you will serve as the face of Kajy Law Firm by creating a welcoming and professional experience for every client and visitor.
Responsibilities include:
- Welcome clients, guests, and vendors with warmth and professionalism.
- Answer and direct incoming calls with confidence and courtesy.
- Escort clients to conference rooms and ensure they are comfortable.
- Offer refreshments and maintain a hospitality-focused environment.
- Coordinate conference room scheduling and visitor arrivals.
- Keep the reception area immaculate and presentation-ready.
- Assist with administrative and office coordination tasks.
- Communicate with attorneys and staff regarding client arrivals.
- Help ensure the office runs smoothly each day.
- Support special projects and firm events as needed.
Who You Are
You naturally make people feel comfortable.
You remain calm under pressure, enjoy staying organized, and notice the small details that others miss. You understand that outstanding service isn't something you do—it's who you are.
We're looking for someone who has:
- Outstanding customer service skills
- Excellent communication and interpersonal skills
- A polished, professional appearance and demeanor
- Strong organizational and multitasking abilities
- Reliable attendance and punctuality
- Positive attitude and team-first mindset
- Ability to maintain confidentiality
- Strong computer skills (Microsoft Office and Outlook)
- Experience in a law office, medical office, hotel, luxury retail, or professional office is preferred but not required
What We Offer
- Competitive pay
- Performance based bonus
- Health insurance
- 401(k)
- Paid time off
- Paid holidays
- Opportunities for professional growth
- Supportive team environment
- Modern, growing law firm
- Ongoing training and development
Why Kajy Law Firm?
Kajy Law Firm is one of Michigan's fastest-growing personal injury law firms. We believe exceptional client service starts the moment someone contacts our office.
Every interaction matters.
We're looking for someone who shares our commitment to compassion, professionalism, and excellence.
If you're passionate about creating outstanding experiences and want to build a career with a team that values both its clients and its employees, we'd love to hear from you.
Apply today and become the first smile our clients see when they begin their journey with Kajy Law Firm.
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $24 - $28