What are the responsibilities and job description for the Landscape Maintenance Account Manager position at Personal Touch Landscape?
About the Role
The Landscape Maintenance Account Manager serves as the primary connection between our clients, field teams, and office.
This role is responsible for maintaining strong client relationships, ensuring quality service delivery, and supporting field operations across a portfolio of maintenance accounts.
We are looking for someone who brings both people skills and landscape knowledge, and takes pride in delivering high-quality work.
What You’ll Do
- Serve as the main point of contact for assigned clients
- Conduct regular site walk-throughs to assess quality and identify opportunities for improvement
- Coordinate with field teams to ensure work is completed to standard and on schedule
- Support and guide crews to maintain consistency and quality
- Identify and recommend enhancement opportunities
- Monitor account performance, budgets, and service schedules
- Resolve client concerns in a timely and professional manner
- Maintain clear documentation of communication, service notes, and project updates
What Success Looks Like
- Strong client relationships and high satisfaction
- Consistent quality across all assigned properties
- Proactive identification and resolution of issues
- Contribution to account growth through enhancements
Experience & Requirements
- 3 years of experience in landscape maintenance, either in the field or in a supervisory/account role
- Working knowledge of landscape maintenance practices, including irrigation basics and plant care
- Experience working with or alongside field crews
- Strong communication, organization, and problem-solving skills
- Valid driver’s license with a clean driving record
Our Standard – The 5 C’s
We expect every team member to operate with our Personal Touch Standard:
- Communicate and Understand
- Customer Perspective
- Constantly Improving
- Caring
- Complete the Job and Add Your Own Personal Touch
Compensation & Benefits
- Salary: $75,000 – $95,000 DOE
- Bonus opportunities based on performance
- Health, Dental, Vision Insurance
- PTO, Vacation, Sick Leave
- Company phone
- Vehicle use
- Professional development and growth opportunities
Work Environment
- Combination of field and office work
- Regular site visits and outdoor work required
- Collaborative, team-oriented environment
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Have you worked directly with or supervised landscape maintenance crews?
Experience:
- Landscaping: 3 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Mililani Town, HI 96789 (Required)
Ability to Relocate:
- Mililani Town, HI 96789: Relocate before starting work (Required)
Work Location: In person
Salary : $75,000 - $95,000