Administrative Assistant

Required to live in the Idaho / Treasure Valley area for this job.Are you a self-starter with a passion for helping others?Do daily processes make your soul happy? Do you like spreadsheets and organization? Does helping and being supportive in a team environment bring you joy?Do you have a passion for helping seniors?Join the Personal Touch Insurance & Benefits team and make a difference in people's lives.We are a growing Insurance organization and are looking for more amazing team members who want to develop a long-term career. Must be friendly, organized, detail-oriented, with good phone, computer, and conversational skills. As an independent insurance agency representing all major insurance carriers, we're dedicated to finding clients the most affordable and quality coverage to fit their needs. Your role as an Administrative Assistant will be to provide services to members and prospects, answer questions about health plans and benefits, and act as a liaison between carriers and members.With your excellent communication skills, you'll develop relationships with existing accounts and members, respond to inquiries, and communicate meeting outcomes, competitive information, and customer needs. No prior insurance experience is required, as we offer comprehensive training to ensure your success. Must pass a background and drug testHave a home office that is private. This is a Hybrid job, and you must live around Boise, ID / Treasure Valley areaExtensive knowledge of ZoomAbility to work a flexible schedule; Mandatory OT during Annual Enrollment Period (Oct 15 through Dec 15) hours during open enrollment CAN BE -12 hrs per day 6 days a week. Time off is very limited during this time. The rest of the year, it is 8 am-5 pm M-FCompensationThis position is a W2 wage-earning position paid on an hourly basis.This is for long-term employment. Opportunities for advancement and bonus money do exist if you prove to go above and beyond when needed.Paid time off Flexible Job Type: Full-time Base pay plus commission$31,000 to startFlexible schedule (Jan-Sept)Opportunity to get an Idaho insurance licenseJob Application InstructionsComplete the assessment and questions from WizehireComplete two Zoom interviews and one in-person interviewReady to be a part of the Personal Touch Insurance & Benefits team and help people protect their future health and financial security?Apply now!Flexible work optionsMust live in Treasure Valley / Boise, Idaho (hybrid)Hands-on trainingA supportive team environment where your contribution mattersThe opportunity to make a real impact by working with seniorsSupport to advance within the companyCompensation:$31,200 - $41,600 yearlyResponsibilities:All Clerical Skills Required: Answering Phones, Taking Messages, etcYou’re going to be talking with people all day, so you need to enjoy people (This DOESN’T mean you have to be an extrovert)Answer client inquiries, provide general information on plans, and direct them to licensed agents for personalized consultationsClient Service Requests: ID Cards, Billing/Payments, Generals, etcDeliver outstanding customer service via phone, email, and online chat with a warm, personal approachData Management: Input data into CRM and frequently updateMaintain accurate and up-to-date client records in our CRM systemVerify and process client applications while ensuring compliance with Medicare and insurance regulationsAssist licensed agents by handling administrative tasks such as policy enrollments, policy processing, and client follow-upsDo What’s Needed Clause: Do ANYTHING that can free up the agent's time so we can serve more clients and growMeans you say, “I will try", "Can you show me," "I need to learn.”Being willing to be coached and staying humble when taking criticism. This is HUGE for our culture and how we operate on a daily basis. Anything we say is for the benefit of you, clients, and each otherQualifications:Required to live in the Idaho / Treasure Valley area for this job.No prior insurance experience is required, as we offer comprehensive training to ensure your successCandidates must have or be willing to get an insurance licenseStrong attention to detail and ability to work in a fast-paced environmentExcellent communication and customer service skillsProficiency in Apple products, Microsoft Office, Zoom, and the ability to use different types of softwareProblem solvingUnderstanding of HIPAA is a plusHave a home office that is privateMust live around Boise, ID / Treasure Valley area (Required)Type 40 wpm (Required)Must pass a background and drug test (Required)High school diploma or GED (Required)About CompanyThis is a career, not a job. Fantastic income potential and advancement in the company.Join the Personal Touch Insurance & Benefits team and make a difference in people's lives. We are excited to meet you!

Salary : $31,200 - $41,600