Coordination Supervisor (Bilingual- Spanish)

Coordination Supervisor (Bilingual- Spanish)

Long Island City, Queens, NY

This is a full-time, in-person position based out of our Long Island City, Queens location.

Please note this position will be based in Long Island City for the first three months. After that, the role will transition to our new office location in Brooklyn, NY as part of our planned relocation.

**Bilingual in Spanish preferred.

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The Coordination Supervisor is responsible for overseeing the scheduling, coordination, and administrative functions that ensure the efficient delivery of home health care services. This role involves managing a team of coordinators, ensuring compliance with all agency policies and state regulations, and maintaining clear communication between staff, clients, and caregivers. Additionally, managing reports and logs to ensure compliance and adherence to best practices set forth by senior leadership. Additional tasks may be added or changed, contingent on the needs of the business. **Bilingual in Spanish preferred.

Key Responsibilities:

1. Supervision and Team Management:

• Supervise and mentor the coordination team to ensure optimal performance and productivity.

• Assign responsibilities, monitor daily tasks, and evaluate staff performance.

• Conduct regular team meetings to address challenges, provide updates, and foster collaboration.

2. Scheduling and Coordination:

• Oversee the scheduling of caregivers to meet client needs, ensuring timely and appropriate care delivery.

• Resolve scheduling conflicts and fill last-minute shifts with minimal disruption.

• Communicate effectively with clients, caregivers, and field staff to address concerns and ensure satisfaction.

3. Compliance and Documentation:

• Ensure all coordination activities comply with state and federal regulations for licensed home health agencies.

• Review and maintain accurate documentation of client care plans, schedules, and caregiver assignments.

• Address any discrepancies or compliance concerns promptly.

4. Client and Caregiver Support:

• Serve as the primary point of contact for escalated client or caregiver concerns.

• Collaborate with clinical staff to address client needs and care plans.

• Assist in onboarding and training new caregivers to ensure smooth integration into the agency.

5. Operational Efficiency:

• Develop and implement processes to streamline scheduling and improve operational efficiency.

• Monitor team workload and redistribute tasks as necessary to meet deadlines and maintain quality.

• Track key performance indicators (KPIs) and provide reports to leadership as requested.

6. Crisis Management:

Respond promptly to emergency calls or situations requiring immediate resolution.

Ensure backup plans are in place for caregiver absences or emergencies.

Qualifications:

• Education: High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, business, or related field preferred.

• Experience: Minimum of 2-3 years of supervisory experience in a home health, healthcare, or related environment.

• Skills:

  o Strong leadership and team management abilities.

  o Excellent problem-solving and organizational skills.

  o Proficient in scheduling software and Microsoft Office Suite.

  o Effective communication and interpersonal skills.

  o Knowledge of state and federal regulations for home health agencies.

  **Bilingual in Spanish preferred.

Working Conditions:

• Office-based role with occasional visits to client homes or field staff as needed.

• Fast-paced environment requiring multitasking and quick decision-making.

Pay: $65,000.00-$75,000.00 annually

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.