Job Coach/DSP

Why Join Our Team

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance.  We are more than just a workplace – we are a community built on our core values:

sUpport  Our responsibility as human beings are to support ourselves and one another.

eQuity  To participate in community is to have active citizenship. To be a participating citizen, one must have opportunities that are equitable, which accommodate the differences all human beings have.

aCCeptance One of the most vital components of having a quality of life is love. It is okay to tell someone you love them; more importantly, it is okay to show them. To accept another for who they are and what makes them human can be a most validating experience; it is self-empowering.

Benefits of Joining Our Team

• Health Coverage: Medical, Vision, Dental, and Life Insurance for employees working 30 hours/week.

• Telehealth Services: Employer-paid access for all employees, regardless of hours.

• Voluntary Benefits: Including Accident, Disability, Legal, Identity Protection, and Pet Insurance.

• 403B Retirement Plan: Secure your financial future.

• PTO & Holidays: Generous time off, including your birthday!

• Employee Perks: Discounts on wireless plans, entertainment, dining, travel, and more.

• Financial Support: Bi-weekly stipends for eligible cellphone and transportation expenses.

• Education & Development: Tuition reimbursement and career advancement programs.

• Wellness Support: Access to the Employee Assistance Program.

• Referral Program: Earn rewards by promoting our inclusive workplac

Position Overview:

The Job Coach is responsible for supporting people through their journey to secure competitive employment through extensive job readiness programming and support to maintain employment thereafter. This will pertain to people within the following Office of People with Developmental Disabilities (OPWDD) Home and Community-Based Services (HCBS) Waiver programs: Community Based Pre-Vocation, Pathways to Employment, and Supported Employment. This includes but is not limited to overseeing the work and volunteer schedule for their assigned caseload, positive role modeling, promoting the well-being and independence of people supported, ensuring compliance with regulations and agency policies, and acting as a liaison between participants and employers to support positive working relationships.
 

Key Responsibilities:

• Case Management: Oversee the assigned caseload of people supported in Employment Supports. This includes providing appropriate supervision to ensure the safety and well-being of those you support. This includes completing annual OPWDD assessments to determine progress and employment readiness. 
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• Service Planning and Coordination: Attend and facilitate person centered meetings to collaboratively develop Staff Action Plans for those supported in Employment Supports. Coordinate and/or facilitate support meetings (i.e., Interdisciplinary Team Meetings), as needed. Attend all necessary meetings (i.e. Life Plan Meetings), as needed. 
   
• Relationship Development: Develop meaningful relationships with people supported, advocates, employers, and family members by maintaining contact to provide updates on the person’s progress in the program as well as conduct any conflict resolution with employers. This includes but is not limited to a variety of different communication methods such as utilizing a communication log, phone calls, texts, in person conversations, etc. Maintain daily communication with support teams as needed.
   
• Comprehensive Support: Offers on-site Job Coaching to support participants in adapting to workplace environments and performing job tasks effectively. Develop strategies to overcome workplace challenges while fostering independence and self-advocacy.
   
• Travel Training: Become certified to travel  train and effectively assess and plan the travel training needs of the caseload by completing travel training assessments and conducting specific sessions around supporting people in learning how to commute to and from work and volunteer sites.
   
• Employer Collaboration: Cultivates relationships with employers to create inclusive hiring practices and workplace accommodation. Provide employers with guidance on disability awareness and support the integration of participants into their workforce.
   
• Documentation: Maintain daily documentation of services in the Employee Health Record (EHR) to communicate progress, needs, behavioral incidents, and management concerns. Ensure completion of daily service delivery and monthly summary documentation.
   
• Communication with Supervisor: Ensure ongoing communication with your supervisor during shifts.
   
• Service/Treatment Plans: Adhere to the safeguards, Levels of Supervision, and support response methods outlined in service and treatment plans.
   
• Financial Recordkeeping: Oversee and record expenditures, submit receipts, and handle petty cash for the assigned group.
   
• Flexibility: Be prepared to perform other duties as assigned by supervisors and respond to changes in job responsibilities.
   
• Technology: Stay updated with technological usage, including emails, Paycom, eVero, timekeeping, and password management
   
• Emergency Response: Assist with implementing systems for responding to crises and/or emergencies for people supported.
• Advocacy: Advocate for the needs and rights of people supported, ensuring they are receiving adequate services and support as well as fair employment opportunities. 
   
• Reporting: Ensure proper reporting, investigation, and review of all incidents related to OPWDD Part 624 regulations and the New York State Justice Center.
   
• Professional Development: Complete all mandatory and assigned training including specific OPWDD/Eleversity required training courses as needed. Take the initiative in asking for support in areas needed.
   
• All other duties that are deemed necessary by the supervisor.

Job Skills

• Flexibility: Willingly adapt to changing programs and person supported needs while maintaining person centered perspective. Handle unexpected situations as needed.

• Time Management: Prioritize tasks and manage time efficiently to meet the needs of people supported. Balance administrative responsibilities with direct interactions with people supported.

• Communication: Engage in clear and articulate verbal and written communication to foster honesty, transparency, and open dialogue.

• Facilitation of Services: Skilled in implementing plans collaboratively and efficiently using participatory planning techniques.

• Organization Participation: Demonstrates sensitivity to cultural, religious, racial, disability, and gender issues in daily practices and interactions.

• Professionalism: Strong commitment to meeting the needs of participants, designees, families, and advocates. Takes personal responsibility for resolving service problems.

Minimum Qualifications:
 

Age Requirement: Minimum age of 18.
 

Experience:
1 year(s) working in OPWDD HCBS Waiver programs, strongly preferred.
 

Educational Qualification: Bachelors in Human Services or related degrees, strongly preferred.
 

On Call: N/A
 

Drivers Status: Valid Driver’s License and personal vehicle required.
 

PCCS DSP Career Ladder Program: 
Enrollment in the PCCS DSP Career Ladder Program in the next available cohort 
Maintain good standing within the program (i.e. completion of training, attending meetings, etc.)
 

Physical Demands: The nature of tasks may vary based on the individuals being supported. This may include assisting with toileting and hygiene, which could involve lifting. Reasonable accommodation will be considered to enable individuals with disabilities to fulfill essential job functions.

Salary : $18 - $25