What are the responsibilities and job description for the Help Desk Service Engineer position at Persevus?
Service Engineer II
Omaha, NE
Is this you?
You’re the kind of engineer who likes getting your hands dirty in the full stack of a system — not just the tiny slice your current job allows.
Maybe you’re tired of being a cog in a giant machine…
…stuck on one product line, one client type, or one monotonous “button-pushing” task.
Maybe you’re frustrated with red tape — tossing issues over departmental fences instead of owning the problem end-to-end.
You want variety, autonomy, and the chance to actually think — not just follow a script.
If that sounds familiar, keep reading.
What you’ll be doing (and why you’ll enjoy it)
You’ll join a growing service team that’s tripled its revenue and needs a fourth engineer because the work keeps coming in.
Your day-to-day will include:
- Remotely troubleshooting physical security systems (access control, CCTV, alarms).
- Diving into supporting IT infrastructure: networks, servers, storage, and software.
- Prioritizing and managing your own ticket queue.
- Solving problems holistically — not handing them off to “another department.”
If you enjoy using both your technical brain and your people brain, this is the kind of environment where you’ll never be bored.
Where you’ll be doing it
You’ll be joining a tight, highly capable team of three Service Engineers in Omaha. This is a place where you’ll know the entire team by name and where your work actually moves the needle.
What you’ll need
- A solid foundation in networking and core IT infrastructure
- Comfort working with servers, storage, and computer systems
- Strong communication and task-management skills
- Curiosity, autonomy, and the ability to see a problem through to final resolution
(You don’t need to know every system on day one — just bring the fundamentals and the drive to grow.)
What you’ll get
- Broad exposure to multiple technologies (no more stagnation)
- Real ownership of your work
- A team that values thinking, not checkbox-clicking
- Space to grow into senior engineering or specialization paths
This is the job for someone who wants to develop real, full-system mastery — not stay stuck at a narrow junior level forever.
How to apply
Hit that apply button below.
And don’t worry if your resume is due for a refresh — we can work through that one-on-one.
We don’t ghost people. Expect a response soon.
