What are the responsibilities and job description for the Patient Call Center Scheduler - Weekends position at PERSANTE HEALTH CARE INC?
Position Summary
The Patient Care Coordinator supports high-quality patient care by serving as a liaison between patients, physician practices, hospitals, support services, and payors. This role is responsible for coordinating sleep study scheduling, documentation, and communication to ensure accurate workflows, regulatory compliance, and a positive patient experience.
Persante Health Care is hiring three part-time Patient Care Coordinators for weekend coverage.
Schedule: Saturday and Sunday
Hours: 16 hours per week
Available Shifts:
8:00 AM - 4:30 PM
11:30 AM - 8:00 PM
Essential Duties and Responsibilities
Patient Coordination and Scheduling
- Receive and enter sleep study orders into designated systems, ensuring medical necessity aligns with documented symptoms and physician orders
- Schedule patients for sleep studies in a timely manner and in accordance with company policy
- Obtain and verify demographic and medical information during the scheduling process
- Inform, educate, and respond to patient and physician questions regarding the sleep study process
Communication and Documentation
- Communicate information received from patients, physician offices, and hospitals to appropriate internal teams
- Review and verify source materials to ensure accuracy and completeness in accordance with Medicare and payer standards
- Follow up to correct or complete missing or inaccurate information as needed
Compliance and Operational Support
- Perform duties in compliance with HIPAA guidelines and company policies
- Support cross-training initiatives, including coverage of other Patient Care Coordinator functions such as Medical Records, as assigned
- Perform additional operational tasks to support departmental workflows as needed
Required Qualifications
- Minimum of 2–4 years of experience in a customer service role
- Prior experience in a healthcare setting or healthcare-related organization required
- Strong organizational skills and attention to detail
- Ability to work effectively in a fast-paced environment
- Effective verbal and written communication skills
Preferred Qualifications
- Experience supporting sleep medicine or diagnostic services
- Bilingual (Spanish) proficiency
Physical and Work Requirements
Ability to sit for extended periods and perform repetitive computer-based tasks. Ability to communicate effectively by phone and electronic systems. Ability to work standard business hours in an in-person office environment.
Qualifications:
Required Qualifications
- Minimum of 2–4 years of experience in a customer service role
- Prior experience in a healthcare setting or healthcare-related organization required
- Strong organizational skills and attention to detail
- Ability to work effectively in a fast-paced environment
- Effective verbal and written communication skills
Preferred Qualifications
- Experience supporting sleep medicine or diagnostic services
- Bilingual (Spanish) proficiency
Physical and Work Requirements
Ability to sit for extended periods and perform repetitive computer-based tasks. Ability to communicate effectively by phone and electronic systems. Ability to work standard business hours in an in-person office environment.
Employment Details (Role-Specific)
Pay Rate / Salary Range: $18.00-$19.00 per hour
Job Type: Part-time
Schedule: Weekend Business Hours / As scheduled based operational needs
Work Location: Remote
Equal Opportunity Employer
Persante Health Care is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.
Salary : $18 - $19