What are the responsibilities and job description for the Patient Access Specialist/Call Center position at Penn Medicine - Becker ENT & Allergy?
Penn Medicine - Becker ENT & Allergy is a fast-growing, multi-specialty practice with several locations throughout Central and South Jersey. Our staff includes otolaryngologists, audiologists, facial plastic surgeons, allergists, speech-language pathologists, and nurse practitioners and we offer specialized care for a wide range of health problems.
We are looking for a Patient Access Specialist - Call Center Representative to join our team in Voorhees, NJ. As a Call Center Representative, you will be the first point of contact for the practice. This role is ideal for someone who has strong customer service skills and works well under pressure. This is a great opportunity for someone looking for a full time position with a rapidly growing practice. We offer a competitive salary, medical benefits, paid holidays, paid vacation time and a 401K plan.
Job Duties:
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter all client information into the Epic system including all demographics and insurance information.
- Schedule appointments for all locations and providers throughout the practice - review appointment date, time, location, and provider name with caller.
- Confirm appointments with patients and inform them of what items to bring and to arrive early to complete any patient paperwork that is needed prior to appointment time.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
- Maintain a pleasant and positive disposition during every telephone interaction and use de-escalation techniques when needed.
Skills/Abilities:
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.
- Ability to exercise good judgment to handle calls appropriately.
- Basic computer knowledge and skills.
We are an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Qualifications:
Experience:
- Call Center: 1 year (Preferred)
- Medical Office: 1 year (Preferred)
Salary : $18