What are the responsibilities and job description for the Service Specialist position at PERRY proTECH?
Become an Employee-Owner at PERRY proTECH! This person plays a key role in ensuring client satisfaction and is responsible for identifying technical issues and implementing the best solutions.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
About the Role:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Provide remote assistance to technicians on client emergency service calls
- Respond to requests for technical assistance in person, via phone, email, or text
- Follow up with customers and users to complete the resolution of issues
- Provide training to clients on products installed
Requirements & Qualifications:
- Excellent customer service skills
- Excellent time management skills
- Ability to handle interruptions while completing daily tasks
- Ability to handle difficult or emotional customer situations
- Ability to be an active listener over the phone
- Keen attention to detail and interest in problem-solving
- Excellent verbal and written communication skills
- Associates degree or equivalent with a demonstrated successful work history
- Proven experience in a help desk or customer service support position
- Implementation or technical support background
- Proficient in Microsoft Office Suite
Why Join our Team of Employee Owners?
We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.
You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer!
We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.
You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer!
Salary : $46,094 - $66,222