Key Account Manager

THE ROLE

We are seeking a strategic, customer-focused Key Account Manager to develop and grow relationships with key accounts, OEMs, channel partners, private labels, and industrial end users. The role serves as a trusted advisor, identifies expansion opportunities, and coordinates cross-functional resources to turn complex customer needs into measurable business outcomes.

KEY RESPONSIBILITIES

·   Develop and execute strategic account plans that expand revenue, margin, retention, and share of wallet.

·   Build relationships with executives, procurement, engineering, maintenance, and operational stakeholders.

·   Lead consultative discovery and position solutions around reliability, productivity, safety, and total business value.

·   Manage complex opportunities from qualification through negotiation, implementation, and account expansion.

·   Conduct executive business reviews and maintain clear customer growth plans, commitments, and action items.

·   Coordinate sales, technical, service, marketing, and leadership resources without direct authority.

·   Maintain accurate CRM activity, pipeline, forecasts, close dates, opportunity values, and account documentation.

·   Monitor market trends, customer needs, and competitor activity to support strategic partnerships and growth initiatives.

QUALIFICATIONS

1. Large Account Management

·   Account strategy: Builds multi-year growth plans, stakeholder maps, executive sponsorship, and expansion strategies.

·   Customer development: Identifies opportunities across facilities, business units, applications, and partner networks.

·   Business reviews: Leads effective QBRs and maintains alignment on customer priorities and commitments.

2. Solution-Based Selling

·   Consultative discovery: Uncovers operational and business challenges across multiple stakeholder groups.

·   Value selling: Connects solutions to reliability, safety, productivity, cost savings, and measurable outcomes.

·   Commercial execution: Develops proposals, supports negotiations, and advances complex opportunities to close.

3. Executive Presence & Communication

·   Executive engagement: Communicates with confidence, credibility, and clarity in senior-level meetings.

·   Strategic communication: Adapts technical and commercial messages for executive, procurement, engineering, and maintenance audiences.

·   Presentation skills: Delivers compelling account reviews, recommendations, training, and customer presentations.

4. Influence & Cross-Functional Leadership

·   Influence without authority: Builds consensus and drives action across internal teams, partners, and customer stakeholders.

·   Collaboration: Aligns sales, technical, service, marketing, operations, and leadership resources around customer objectives.

·   Relationship management: Navigates OEM, distributor, partner, and end-user relationships effectively.

5. Preferred Experience

·   Proven success managing and growing large, complex B2B accounts.

·   Experience in strategic account management, enterprise sales, business development, or a related industrial role.

·   Strong commercial judgment, negotiation skills, CRM discipline, and willingness to travel for customer and industry engagements.

WHAT'S IN IT FOR YOU

Enjoy a strong base salary with uncapped bonus potential, laptop, and phone. Benefits include competitive health coverage, a 401(k) with match, profit-sharing, and generous PTO. Join a financially stable, globally active company where you can grow strategic customer relationships and make an impact with industry-leading products and partnerships.