What are the responsibilities and job description for the INSIDE SALES CLOSER - PLUMBING position at PERMA-PIER FOUNDATION REPAIR OF TEX?
Come Thrive With Us
At Black Tie Plumbing, we pride ourselves on delivering high-quality plumbing solutions with exceptional customer service. We are growing and looking for a motivated, results-driven professional who is not afraid of hard work and is ready to help drive our continued success.
Position Summary
The Inside Sales Closer is responsible for converting inbound leads into booked and sold jobs. This role is focused on closing sales over the phone, building trust with customers, and ensuring a seamless customer experience from first call to scheduled service.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries promptly and professionally
- Convert incoming leads into booked service appointments and closed sales
- Educate customers on plumbing services, repair options, and value-based solutions
- Build rapport and trust with customers to confidently close sales
- Follow up on unsold estimates, missed opportunities, and pending jobs
- Work closely with dispatch and field technicians to ensure smooth scheduling
- Accurately enter and manage customer data in CRM
- Meet or exceed daily, weekly, and monthly sales goals
- Handle objections and provide solutions that meet customer needs
- 2 years of inside sales, call center sales, or service-based sales experience
- Proven track record of closing sales over the phone
- Strong communication, negotiation, and customer service skills
- Ability to thrive in a fast-paced, goal-driven environment
- Experience in plumbing, HVAC, or home services industry preferred
- Familiarity with CRM systems (Salesforce a plus)
- Strong organizational and follow-up skills
Preferred Knowledge
- Plumbing systems, common repairs, and service options
- Tankless water heaters and boilers (preferred but not required)
What We’re Looking For
- A closer—someone who thrives on winning and hitting goals
- A team player who contributes to a positive, high-performance culture
- Someone dependable, coachable, and driven to succeed