Operations Coordinator

Position Overview

Shore Systems is seeking a detail-oriented Operations Coordinator with strong organizational and multitasking skills to support our service and project teams. This role is critical in tracking project progress, assisting with scheduling, and maintaining company records to ensure smooth, efficient operations.

The ideal candidate will be able to balance multiple priorities while maintaining clear communication across departments and clients. This position supports fast-paced operations involving preventive and corrective maintenance on Intrusion Detection Systems (IDS), Electronic Security Systems (ESS), and Closed-Circuit Television (CCTV) systems at industrial, commercial, government, and military sites.

You’ll be part of a robust maintenance and service team, working closely with seasoned lead technicians to minimize system downtime and uphold our commitment to providing exceptional customer service and technical support.. The Operations Coordinator will report to the Chief Operating Officer.

Key Responsibilities

• Coordinate and support daily operational activities, including scheduling and logistics.
• Monitor project progress, ensuring tasks stay within scope, budget, and deadlines.
• Develop and maintain operational procedures, identify bottlenecks, and resolve issues as they arise.
• Act as a liaison between departments to ensure timely project delivery and resolve any delays.
• Maintain meticulous records, reports, and documentation related to project activities.
• Communicate clearly with internal teams and clients to provide updates, reports, and technical support.
• Demonstrate excellent customer service and professionalism in all client interactions.
• Consistently maintain punctuality and reliability — if you cannot be on time, this position is not a fit.
  
  

Qualifications & Skills

• 2–3 years of experience in a related field or equivalent combination of education, training, and experience.
• High proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple projects independently with minimal supervision.
• Strong attention to detail and accuracy in record-keeping and reporting.
• Proven ability to identify, analyze, and resolve operational issues quickly.
• Positive, professional attitude with the ability to work effectively with diverse teams and clients.
• Must be able to work in the United States without sponsorship.
• Must be able to pass a background check and drug test permitting access to military or similarly controlled facilities.
• Bilingual candidates are highly desired.
• Experience with ConnectWise ticketing systems is a plus.
  
  

Physical Requirements

• Ability to sit or stand at a computer workstation for extended periods.
• Ability to lift up to 20 pounds to waist level.
  
  

Additional Details

• Work Schedule: Monday – Friday, 8:00 AM to 5:00 PM (In-office position)
• Compensation: $70,000 – $75,000 annually (commensurate with experience)
• Benefits:
• Full-time salaried position
• 4% company-matched 401(k)
• Health and dental insurance
  
  

Shore Systems, located on Long Island, is a rapidly growing Boutique Technology Firm with over 20 Years of industry experience. In addition to providing IT services, Shore Systems provides sales, installation and support of Digital Surveillance, Access Control, and Telephone Systems for prestigious retail, financial, and corporate customers throughout the greater New York City area and across the country through a highly capable network of partners. The company’s reputation for outstanding customer service and cutting-edge technology leads directly to repeat business for sophisticated clients. Be a part of enhancing that reputation!